Romford residents urged to check doorstep callers

in your area

Residents in the Romford area are being urged to check the identification of doorstep callers before allowing anyone into their homes after PPE (personal protective equipment) was stolen from Essex gas distributor Cadent.

PPE, including fluorescent jackets, was stolen after vans being used by Cadent in Havering-atte-Bower were broken into. Engineers have been in the area replacing ageing gas mains.

The incident has been reported to the police but Cadent is urging local people to be on the look-out for bogus callers.

Network Supervisor Paul Randall said: “Please always ask for identification before letting anyone into your home. Genuine Cadent staff always carry identification and will be happy to show it.

“If someone claims to be from Cadent or the gas board and you have any doubts about their identity, please call us on 0800 389 8000 so we can check that they are who they say they are.”


Cadent is the UK’s largest gas distribution network with a 200-year legacy.  We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change.  Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency.   Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing. 

Future of Gas: Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.

Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*

Cadent Gas Ltd is owned by a consortium of global investors.

*All calls are recorded and may be monitored.

Media contacts

Rebecca Wright

07899 983792