On Sunday 20 July, our teams were called to the M27 postcode area of Pendlebury, where water has entered the local gas network. This blocks the flow of gas into properties.
We have mobilised resources to deal with the situation, to fix the issue with the gas pipes, as well as look after the customers who have unfortunately been impacted.
Cadent and United Utilities are working together to resolve this.
We established there was a burst water main in the area and that we have water in gas pipes. We have mobilised significant resources to deal with this.
The roads we know are impacted are:
Water in gas pipes is a serious issue and takes time to resolve. We need to remove it all from the gas network, to ensure there are no longer-term issues.
The process involves turning off the gas supply at every impacted property – which must be done by one of our engineers. We have many engineers visiting properties right now, to complete this task. It is important that you allow our engineers to do that, so that we know it is done correctly and we have everything recorded. Once we have extracted all the water, we will be able to start restoring gas supply at each property.
Please watch this video to understand the process involved in extracting water from gas pipes
We are also aware of the customers who are listed on the Priority Services Register and we are proactively engaging with them now, through our customer liaison officers.
CONTACTING US ABOUT THIS INCIDENT
If you need support from us, we have been given space at the Royal Sovereign pub (postcode M6 8AG), where you will find our customer team. You can also contact us through a dedicated phone line for this incident – 0808 178 8085 (8am to 8pm).
Thank you for your patience. We are working as fast as we safely can to resolve this.
Cadent is the UK’s largest gas distribution network with a 200-year legacy. We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change. Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency. Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing.
Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.
Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*
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