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Welcome to Cadent

We are the UK’s largest gas distribution network, bringing gas to 11 million homes and businesses. We manage a network of more than 82,000 miles of pipes, most of them underground, which transport gas throughout the North West, West Midlands, East Midlands, South Yorkshire, East of England and North London.
Who we are

Getting you connected

We provide various gas services and if you live in the North West, West Midlands, East Midlands, South Yorkshire, East of England or North London and are looking to connect your home to a gas supply, we’re here to help. Our customers are at the heart of everything we do and we are proud to be achieving industry leading customer satisfaction scores for our connections services.

Read More about our Connections

Dedicated to keeping you safe and warm

We put our customers at the heart of everything we do. We are committed to doing the right thing and we work hard to ensure our customers and their loved one’s safety by offering a number of free services to keep you safe, warm and independent in your own home.

More about supporting our customers

Future of gas

To tackle climate change, the government has set a target to have net zero carbon emissions by 2050. This means we can no longer burn natural gas in our homes and businesses. We are exploring solutions for the use of low carbon gases in our Future of Gas programme.

Learn more about our Future of Gas programme
Front cover of Business Report

Working near our pipes?

If you’re thinking about digging near our pipes or equipment, get in touch before you start so we can help you dig safely.

More on digging safely

COVID-19 update

The safety of our customers and employees is our number one priority.  We are doing all we can to ensure that all our customers, especially those in vulnerable situations, continue to receive the services they need.

More about our response

Do you know who to call for gas related issues?

Problem with your boiler or gas appliances? Call a Gas Safe Registered engineer. Find one at gassaferegister.co.uk.  If you have home care cover with your gas supplier please contact them directly.

Concerned with your energy costs? Contact your energy supplier for support

Issues with your gas meter or bill? Contact your gas supplier

Have a power cut? Call 105

Smell gas? Act now. Call 0800 111 999* immediately at any time of the day or night.

Is your boiler not working? Here are some simple, safe checks you can do to troubleshoot issues caused by the cold weather.