Make the Right Call, First Time

    When you make the right call for your gas issues at home, you can reach the right service faster and get your problem solved. Find out who to call for boiler issues, appliance problems or meter issues.

    Gas meter issues

    For gas meter issues call your gas supplier. Their number can be found at the top of your energy bill. If you have an annual care plan with your supplier, they will fix any problems with your gas appliances and pipework. Unsure of your supplier? Find out via the 'Find my supplier' online tool.

    Gas appliances & boiler issues

    For gas appliance and boiler problems, call the Gas Safe Register on 0800 408 5500 or visit their website to find a Gas Safe Registered engineer.

    Smell gas or suspect a leak?

    Smell gas?  Call the gas emergency number on 0800 111 999*. If you smell gas, open doors and windows, turn off gas at the meter (unless the meter is in a cellar), and don't use electric switches and extinguish naked flames. Call the gas emergency number immediately.

    Power cut? Call 105.

    Know your free emergency numbers and have them handy.
    *All calls are recorded and may be monitored.


    The house diagram illustrating the many kinds of gas issues and the associated contacts

    MAKE THE
    RIGHT CALL

    FIRST TIME

    Reach the right service faster
    to get your problem solved.

    1
    Gas meter problems?
    Call your gas supplier.
    2
    Gas appliance problems?
    Call the Gas Safe Register on 0800 408 5500.
    3
    Smell gas?
    Call 0800 111 999*
    Only call this number if you smell gas or suspect carbon monoxide.
    *All calls are recorded and may be monitored.

    Bedroom area
    Living room
    3
    Kitchen / Utility
    1
    2
    Production
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    Smell Gas?

    *
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