Important Information

    Please be advised due to system maintenance, the online application portal will be unavailable from 6pm 18.07.2025 till 8am 21.07.2025. Sorry for any inconvenience this may cause.

    Information hub

    You’ll find all of our helpful documents and information to support you on your connections journey here.

    Non-standard connection

    Quotation request form


    A quotation request form from Cadent for non-standard connections, outlining steps for submission and contact information.
    Ducting

    Specifications and guidance

    A coiled yellow ducting hose with a black fitting, accompanied by the title "Cadent Ducting Specifications and guidance."
    New connections

    Excavation guide

    Cover of Cadent's "New Connections" excavation guide, featuring an excavated area with a visible gas pipe and orange warning marker.

    Documents

    Videos

    Gas meter boxes
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    Reinstatement
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    Digging safely
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    Household-customers
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    Gas Disconnection
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    New gas connection
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    Applying for service alteration
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    Production
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    Incidents

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