Social media community guidelines

These guidelines support a safe and authentic environment on all social media channels run by Cadent.

We want to create an online community where everyone can engage safely, are free to make comments, ask questions and talk to us. We ask that anyone engaging with our channels is kind and respectful to each other and to our colleagues.

Whether you are talking on our channels or in a private message, please be considerate and mindful that you are speaking to one of our colleagues. We do not tolerate written or verbal abuse, harassment or offensive language when engaging with any of our colleagues. We have the right to report and remove users if posts do not comply with the social media community guidelines.

We have set out some simple guidelines which apply to any engagement with us or other members of our community across all our social media channels.

Comments must not:

Be defamatory of any person, deceive others, be obscene, offensive, threatening, abusive, hateful, inflammatory or promote sexually explicit material or violence
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
Breach the terms of any social media platforms themselves
Be off-topic or irrelevant
Spam repetitive, unrelated content across multiple posts
Contain any advertising or promote any services
Contain personal details in public posts. Only use the direct chat functionality on the channel if you need to engage with us and share personal details

We reserve the right to hide or delete comments made on our channels, as well as block users who do not follow these guidelines. We will also report users to the social media platforms themselves for further investigation.

We also reserve the right to make a copy of any comments we deem appropriate for investigation as we feel necessary or required for legal purposes.