Supporting our customers

Committed to keeping you safe and warm

We put our customers at the heart of everything we do. We are committed to doing the right thing and we work hard to ensure our customers and their loved one’s safety by offering a number of free services to keep you safe, warm and independent in your own home.

We will help all our customers to understand the range of additional support available to them and work closely with a diverse range of partners to develop the right services and to make sure we help those who need it most.

Do you know the dangers of carbon monoxide?

We also work to protect you from the dangers of carbon monoxide. Make sure you know the signs and symptoms of carbon monoxide poisoning and what to do if you suspect carbon monoxide.

Issues with your boiler in the cold weather?

If you experiencing issues in the cold weather with your heating and hot water, here are some simple, safe checks you can make on your boiler to troubleshoot minor issues caused by freezing pipes. If your boiler is still not working, you should get in touch with a Gas Safe registered engineer, you can find one at Gas Safe Register or by calling on 0800 408 5500, to get your boiler checked by a qualified engineer.

Are you feeling worried or stressed?

Your wellbeing is our priority. If you are anxious or stressed about keeping your home safe and warm, our partnership with Shout offers 24/7, free, confidential text support from a trained mental health advisor.

Know someone who could benefit from this service? Text WARMTH to 85258 to speak to a trained advisor.

For more information about our partnership and the help available to you, visit www.giveusashout.org/.