1 incidents
    Loss of gas – Ingham 10 Jul 2024 12: 30 PM


    In any industry, there are often somewhat confusing terms and phrases that get used that might not make much sense upon first glance. When your gas supplier asks for your MPRN that might just be one of them. We understand that some of these technical terms can seem a bit daunting, but we’re here to explain them to you and help you get the most from your gas supply. We’ll cover some of the most common questions, explain what an MPRN is and how you can find it.

    MPRN stands for Meter Point Reference Number. It is the number that is used to identify the gas service at your property, meaning there is a unique MPRN for every single gas service in every building. You may also recognise the term ‘MPAN number’, this is the Meter Point Administration Number your electricity supplier will ask for and shouldn’t be confused. Your gas supplier will always ask for the Meter Point Reference Number upon setting up a new account.

    Your gas supplier should only need to request your MPRN on one occasion, this will help them to identify your gas meter and track where exactly they’re providing gas to. It’s useful to keep this number handy, so you can provide it if you encounter any problems with your gas supply. We may also ask for your MPRN , should you require one of our services such as moving your gas meter.

    There are numerous ways to find your Meter Point Reference Number (MPRN) and the good news is that it’s a quick and easy job to do. Here are a few ways to find your MPRN :

    If you do not have an MPRN but you do have a gas supply without a meter you will need to arrange for a live / dead check. This can be done by filling in this form (Live/dead check form | Cadent (cadentgas.com). Once the live / dead check has been carried out if there is a confirmed live service we will look to create an MPRN for it.

    If you already have a meter on site but no MPRN then please contact a supplier of your choice and advise them you would like to register your supply. They will then initiate the Meter Number Creation process for you.

    The M Number Hotline – Simply call the meter number helpline on 0870 608 1524 and they’ll be able to assist you with your needs.

    Online help – If you’re asking, “can I find my MPRN online?”, the answer is yes. Just head to Find My Supplier and type in your postcode. From here you’ll be able to find your Meter Point Reference Number.

    Finding your MPRN couldn’t be easier and it’s an important piece of information to have handy.

    Questions around the MPRN are some of the most frequently asked questions when it comes to sorting out your gas supply. For any other issues with your gas, from digging safely near gas pipes to how to detect a gas leak, we have a whole host of resources available to help you out and keep you safe.

    Useful numbers

    M Number helpline: 0870 608 1524

    For a Gas Safe Registered engineer in your area call 0800 408 5500 or find an engineer.

    If you have home care cover with your gas supplier please contact them directly.

    For electricity issues dial 105.

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