When you dig

When you start digging you must:

  • have read and understood the guidelines we sent you when we confirmed it was safe to dig
  • follow the relevant guidance at all times
  • keep all Cadent correspondence on site at all times
  • not remove concrete blocks near gas pipes
  • not use a mechanical excavator within
    • 0.5 metres of a low/medium pressure gas pipe
    • 3 metres of an intermediate/high pressure gas pipe 
  • not carry out hand digging within 3 metres of a high pressure gas pipe 
  • make sure gas pipes are supported
  • avoid trench collapse
  • use PPE
  • not use an exposed gas pipe as a hand hold or step
  • report all damage no matter how slight

Enquire online

EAGLES allows you to submit your enquiry online, quickly and easily.

We'll respond to your enquiry online within 24 hours.

Contact us

For support or further information just get in touch:

phone.png 0800 688 588
email.png Email us

If you have any issues with EAGLES system please complete and email the form below to us.

Additional information

Further guidance and information is available here.