Welcome to Our Asset Error Reporting

At Cadent we identified a significant challenge: third parties often face difficulties in reporting asset errors upon discovery. Ideally, these errors should be reported to the on-site contact, but the process can be cumbersome, creating a barrier to effective reporting.

To address this, we have developed a streamlined feedback feature that simplifies the error reporting process. This new system allows for quick and efficient reporting of asset errors, ensuring that all necessary information is captured accurately. By using this feature, you can help us maintain accurate records and improve our services.

Why Report Asset Errors?

• Compliance: “Reporting asset record errors is recognised as good practice and is legally required under Section 80 of The New Roads and Street Works Act (NRSWA).”
• Efficiency: A streamlined process allows for further investigation under existing street works permits, reducing costs and lead times.
• Improvement: Your feedback is crucial in helping us maintain accurate records and enhance our services.

How to Report an Asset Error

1. Identify: If you discover an error with asset records, please report it using our Asset Error Form Below.
2. Submit: Provide details such as the date the error was identified, the location, and specific information about the asset.
3. Review: Our team will investigate and validate the reported error to ensure accuracy.
4. Resolve: Once validated, the error will be logged and filed on our system.

Your participation in this process is invaluable. Together, we can ensure the accuracy and reliability of our asset records. Thank you for your cooperation!