Privacy Policy

Your privacy matters to us and we go to great lengths to protect it - so whether you are new to us, or have been with us for longer, please do take some time to get to know how we work. If you do not understand some of the terms we have used or you have any questions, then please contact us and we will do our very best to assist you.

Before we start, we need to tell you that Cadent Gas Ltd of Pilot Way, Ansty Park, Coventry, CV7 9JU is a data controller. This means that we are responsible for both choosing the type of data we use, and how we are going to use it in the running of our business.

We are obliged to register with the Information Commissioner’s Office, which we have done and they have given us a registration number of ZA195116 and we have the company number 10080864. We can be contacted via the contact details listed at the end of this document.

This notice explains:

  • when we may collect information from you
  • what information we collect
  • why we collect it
  • how we use that information
  • how long we keep that information for
  • the choices we offer, including how to access and update that information.

How does Cadent process your information?

The information we process about you as an individual will vary depending on the type of interaction you have with us.  At Cadent, we do a broad range of activities and so to make it simple, we’ve split out our processing into the following interactions you may have with us.

These cover:

Carrying out works in your street
Paying you
Surveys and feedback
Complaints and enquiries
Visiting Cadent
CCTV on our sites and our vehicles
Job applicants
Keeping your Gas Network Safe
Land & Projects
Hydrogen Village
Cadent Foundation
Special Category data

For more information about how we process information for job applicants, see our privacy policy for job applicants. If you work for us or on our behalf please review our examples of personal information we may collect in relation to an employee, contractor or sub-contractor.

What information may we collect from your electronic device?
  • Our website uses a mechanism called “cookies”. Cookies record your details and your preferences so that when you log on to the website, you can use that website without having to re-enter your information every time you do so. If you need more information on how cookies work in detail, or if you do not wish us to collect information from your device in this way please review our information on Cookies and Social Media for more details.
  •  When you visit our web site, our computer system may track information about your visit. This information is automatically saved by our computer servers and the information is saved electronically. For more details please review our information on Cookies and Social Media.
  • If you work for us or on our behalf any electronic device used in the course of your work may store or communicate with us information put into it.

Information others may provide to us?

  • People contacting us by telephone, email, by letter or by using social media may provide us with your personal information.
  • Members of the public may provide our employees, contractors and sub-contractors with your personal information.
  • Other businesses may supply us with your personal information.
  • We may be provided with your personal information by regulators, and the Courts within the terms of their data privacy obligation.

Who may have access to your personal information?

  • Those employees or approved contractors and sub-subcontractors who need to know your personal information for the reasons set out above.
  • Those employees or approved contractors or sub-contractors who need to know your personal information for the purposes of record keeping in accordance with the law, regulations or in accordance with our licence from Ofgem.
  • We may sometimes be required to disclose your personal information to third parties such as local authorities, courts and tribunals, regulatory bodies and/or law enforcement agencies for the purpose of complying with applicable laws and regulations, or in response to legal processes.
  • We may sometimes need to share your details such as a meter number with your supplier or another industry body in order to process a request.
  • If you ask us to register yourself on a Priority Services Register, we will share details gathered from you with that Register, which can be accessed by other utility companies.
  • We will also share your personal information with third parties if we have your consent, or to detect, prevent or otherwise address fraud, security or technical issues, or to protect against harm to the rights, property or safety of you, our employees, contractors or sub-contractors, job applicants or the public or as otherwise required by law.
  •  Those employees or approved contractors or sub-contractors who need to know your personal information for the purposes connected to your employment.

How long do we keep your personal information?

  • We keep your personal information only for as long as we believe it necessary to fulfil the purpose for which that personal information was collected, unless we are required to, or are permitted to keep it for longer in law.
  • In some circumstances, some of the information may be made anonymous so that it cannot be associated with you and you cannot be identified from it. For example, if we were to keep track of the numbers of people who called to compliment us, we would erase the details of who or where that information came from.

How to access and obtain, rectify and/or erase your data, restrict or object to a further processing of your data

  • There may be circumstances where you wish to access and obtain details of your personal data held by us – if so then please contact our Data Privacy Team in writing using the contact details set out below.
  • It is important that the information we have in our records is both accurate and current. If your personal information changes, please keep us informed.

Some personal data may be stored in a non UK destination outside the EEA (European Economic Area . It may also be processed by staff operating outside the UK and the EEA who work for us or on our behalf. Where the law in the other countries is less protective than ours here in the UK, we will ensure that your privacy rights are respected, and your personal information protected. Where you use any chat room, notice board or social networking site, please be careful about giving out information about yourself or others. For more details on how we deal with misuse please Click Here
This website is not intended for children and we do not knowingly collect data relating to children.

Third-party links  - This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The Data Privacy Team by emailing Otherwise, the postal address is Cadent Gas Ltd, Pilot Way, Ansty Park, Coventry, CV7 9JU. If you have any questions or concerns regarding data protection, please get in touch We would also remind you that you have the right to complain to the Information Commissioner by contacting the ICO at  or telephoning them on 0303 123 1113

Please note that this notice may be changed from time to time. The version of this notice is identified by the date shown here - January 2023