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    Loss of gas – Ingham 10 Jul 2024 12: 30 PM

    New partnership with the NSPCC to create an ‘army of safeguarders’ to protect children

    27 July 2023

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    Louise Day

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    A new partnership between the NSPCC and Britain’s four Gas Distribution Networks (GDNs) will deliver vital safeguarding training to more than 18,000 workers across the country.

    Half a million children suffer abuse and neglect a year in the UK, and almost 60,000 calls were made to the NSPCC Helpline last year from adults including utility workers* reporting concerns about child safeguarding across the UK.

    Everyone has a role to play in safeguarding children, and workers who visit homes have a unique chance to make a difference. This is why gas engineers, including sub-contractors and GDN staff at Cadent, Northern Gas Networks, SGN and Wales & West Utilities, will take part in specialised training developed by the children’s charity over the next two years.

    The training, entitled It’s Your Call, will give GDN employees who cross thousands of doorways every day the knowledge and confidence to help support vulnerable families and children in their communities.

    It's Your Call is a simple training package which helps workers who visit homes recognise signs of abuse and neglect and gives them the confidence and knowledge to seek appropriate support, including contacting the NSPCC Helpline. The roll-out of the training with GDN workers across Britain has already begun and will continue throughout the next two years.

    Edward Allard, Social Programmes Manager at Cadent, said: “We are delighted to announce our new partnership with the NSPCC. This is a significant and wide-reaching project and will create a real force for good across Britain.

    “We visit thousands of homes every day, and thanks to this partnership we can create an army of safeguarders to help identify children at risk of neglect or abuse and ensure our workers know how to help them get the support they need as soon as possible. As part of our ongoing commitment to support customers living in the most vulnerable situations, each GDN will also work with the NSPCC’s safeguarding experts to ensure that the safeguarding of children and young people is fully embedded into our organisations.”

    This project has been funded by the Vulnerability and Carbon Monoxide Allowance (VCMA) - an Ofgem fund split between the four GDNs to work with partners, charities and organisations to support customers in vulnerable situations.

    As well as ensuring thousands of workers across the UK can help identify children at risk of neglect or abuse, the project will offer the chance for a network of child protection practitioners working with the NSPCC to learn about spotting carbon monoxide risks. The practitioners will have access to free carbon monoxide detectors and will learn about fuel poverty signposting to support thousands of households across the UK, ensuring more families are kept safe and warm in their homes.

    Sir Peter Wanless, CEO of the NSPCC, said: “We are hugely excited about this project, and grateful to Ofgem and all the GDNs for supporting this wonderful partnership. Everyone has a role to play in preventing child abuse and neglect. With this training and support, we can create a real force for good and help protect some of the most vulnerable members of our society.”

    “By working together and sharing our resources, experience and expertise we can help engineers and gas employees across the country play their part in supporting vulnerable families and children in their communities.”

    To find out more about how the NSPCC can support professionals to keep children safe, including safeguarding training, consultancy and free resources, go to www.learning.nspcc.org.uk/

    To find out more about the NSPCC’s work to protect children and young people and support families across the country, go to www.nspcc.org.uk


    Photo by Tom Hull, child photographed is a model

    *Of 33,218 Helpline child welfare contacts in 2022/23 where the referrer relationship was known, 1,142 were from professionals, and 24 were from utility workers.


    Cadent is the UK’s largest gas distribution network with a 200-year legacy. We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change. Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency. Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing.

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