1 incidents
    Loss of gas – Ingham 10 Jul 2024 12: 30 PM

    Updated Statement: Widnes loss of Gas

    02 January 2024

    Update: 2nd January 2024

    As part of the process of safely restoring the gas network in Widnes, our engineers are visiting affected properties to safely switch off the gas supply at the meter.Please do not attempt to do this yourself. Our engineers will visit you to make sure it is done safely.

    Please do not attempt to do this yourself. Our engineers will visit you to make sure it is done safely.

    Members of Cadent's Customer Service Team are available at the Everglades Hotel, Derby Rd, Widnes, WA8 3UJ.

    All updates relating to this loss of gas supply will now be posted here widnes

    The following statement has been released in regard to a loss of gas in Widnes, Cheshire, on Sunday 31 December, 2023:

    “As the gas emergency service, we were called to an incident in the Queensbury Way area of Widnes, Cheshire, where a vehicle collided into one of our governor stations - a small kiosk which manages gas pressures in the local area.

    “As a result of this collision, the governor immediately made it safe by cutting off the gas supply which has affected Cadent customers as well as those of an independent gas transporter (IGT) GTC.

    “Engineers have made the area safe, but there now follows the process of recommissioning and repressurising the local network which will take some time.

    “Our Customer Service team are in the process of contacting the most vulnerable customers to ensure that they are safe, and we will do all we can to support them until the gas supply is back on.

    “We would like to remind everyone that if they ever suspect a gas leak then they should call the Gas Emergency Service number on 0800 111 999*  as it may not be related to this incident. The number operates 24/7 and is free to call."

    *All calls are recorded and may be monitored.


    Cadent is the UK’s largest gas distribution network with a 200-year legacy. We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change. Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency. Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing.

    Future of Gas:

    Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.

    Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*

    Cadent Gas Ltd is owned by a consortium of global investors.

    *All calls are recorded and may be monitored.

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