Engineers from Cadent, the UK’s Largest gas distribution network, are currently working in the village of Gamlingay, Cambridgeshire, following reports of low gas pressures in the local network during peak usage times – mainly in the morning and evening.
Following a number of calls to the gas emergency number over the weekend, engineers have been in regular contact with customers to ensure that gas remains flowing into their homes – albeit reduced from the normal service.
Our repair teams are also carrying out investigation work to establish exactly what has caused the reduction in gas pressure during peak times and will make appropriate repairs.
Daniel Ridlington, Head of Customer Operations for Cadent, said: “While this incident appears to be affecting only a small number of residents in Gamlingay, we understand how frustrating it is to have such a reduced service during the current cold spell.
“I’d like to reassure all residents that every effort is being made to pinpoint the cause of this issue. The gas pipe that serves Gamlingay runs underneath numerous agricultural fields and into the village. Our engineers are carrying out investigation work to pinpont exactly where the issue stems from before we can begin to make the appropriate repairs. Unfortunately, this isn’t a simple process, but we are working as safely and as quickly as we can to resolve this problem.
“I completely sympathise with residents who have been affected by this issue and thank everyone for their patience and understanding as we continue our work.”
If you smell gas, do not assume it is related to this work. Act immediately and call the national gas emergency service on 0800 111 999, day or night. All calls are recorded and may be monitored.
Keeping you safe on your doorstep
When one of our engineers arrives at your door, they will always show you their identification card.
All of our colleagues wear identification badges which they should display when talking to you. However If you want to check that this is not a bogus caller, please feel free to give us a call on 0800 389 8000 and select Option 2 . We can confirm they definitely work for us.
Our engineers will not be offended if you close the door and call us to check they are who they claim to be. They are happy to wait on the doorstep until you are happy to let them in.
Cadent is the UK’s largest gas distribution network with a 200-year legacy. We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change. Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency. Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing.
Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.
Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*
Cadent Gas Ltd is owned by a consortium of global investors.
*All calls are recorded and may be monitored.
0797 404 7450
