Cadent – your gas network for the future - NL


Cadent continues a 200 year legacy of safety, reliability and innovation for Britain’s biggest gas distribution network
  • Cadent is the new name for National Grid Gas Distribution and it is now an independent company in its own right
  • Cadent is Britain’s largest gas distribution network and it helps ensure over 2million people in North London and parts of Essex, Surrey, Berkshire and Buckinghamshire have access to safe and reliable gas supplies
  • National Gas Emergency Service phone number and service remains the same
  • New branding on vehicles, equipment and uniform will be phased in over the next 12 months
Cadent has today (Tuesday 2 May 2017) been announced as the new name for Britain’s largest gas distribution network.

Formerly known as National Grid Gas Distribution, the change of name and brand comes after National Grid Plc sold off its majority stake in the company in a £13billion deal. The newly named company is an independently-run business owned by a consortium of investors.

Cadent employs 750 people in its North London area which has offices and depots in Slough, Islington, Fulham, Barnet and Rayleigh. They work day and night to ensure over 2million homes, businesses and community facilities in the region enjoy safe and reliable gas supplies by maintaining, repairing and connecting more than 20,000km of pipes.

The wider company also runs the gas distribution networks in East and West Midlands, East Anglia, North London and parts of the Thames Valley.

James Harrison, Head of Operations for Cadent’s North London network said: “Our day to day role remains the same, along with the National Gas Emergency Service and our helpline numbers.
“We’ll keep on innovatively operating and maintaining our network, transporting gas safely and protecting people in an emergency.

He added: “However, over the next 12 months, people will notice the branding on our vehicles and uniforms will start to change.

“This process is already well underway, but as you can imagine there’s a lot of rebranding to do and people will continue to see some vehicles, equipment and uniform with the old branding as well as the new gear, until rebranding is completed.”

Cadent chief executive Chris Train OBE has four decades of experience in the energy sector and has worked in senior roles for its predecessors National Grid Gas Distribution Ltd, Transco and British Gas.
He said: “I’m very excited to announce our new name which is inspired by the word cadence which embodies the natural rhythm and energy running through everything we do.

“As Britain’s largest gas network we look forward to a strong future ahead, supported by our various partners.”

He added: “As a new company with a 200-year legacy we’re in a unique position to build on the strong foundations of our past, while encouraging the curiosity to think differently and the courage to embrace change. "

Across the entire company, Cadent employs over 4,500 engineers and specialists working day and night to ensure over 11 million homes keep on enjoying safe and reliable gas supplies. They maintain a network of 131,000 kilometres of pipes.

As with its predecessor, all of Cadent’s employees are issued with identity cards. In the event of emergencies or planned gas mains replacement work engineers may need to access people’s properties. Residents should always ask to see these identity cards before allowing engineers into their homes.

For more information and to verify the identity of an engineer call the Cadent enquiry line number 0845 835 1111**, which is the same number as its predecessor company.  (New ID cards will be distributed to Cadent staff from 02/05/17.)

The National Gas Emergency Service number 0800 111 999*, for people to report a gas escape or suspected carbon monoxide, also remains the same.  For more information about Cadent visit

*All calls are recorded and maybe monitored


Cadent is the UK’s largest gas distribution network with a 200-year legacy.  We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change.  Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency.   Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing. 

Future of Gas: Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.

Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*

Cadent Gas Ltd is owned by a consortium of global investors.

*All calls are recorded and may be monitored.

Media contacts

Ben Green

07773 122925