New chair Zoe McLeod calls for members for Cadent’s independent Customer Engagement Group


Cadent is excited to introduce today (29/06/18), Zoe McLeod as the chair of a new independent Customer Engagement Group (CEG) which is being established to challenge the company on the development of its 2021 business plan and day to day stakeholder engagement.

Chris Train, Cadent’s chief executive officer said, “We are delighted Zoe has agreed to work with us at this critical time for both our business and the wider industry.  Zoe brings a huge amount of experience, passion and focus on delivering the right outcomes for customers and this will challenge our business to ensure we build a RIIO 2 business plan that really delivers for our customers both today and into the future.”

The aim of the CEG is to ensure that the company’s approach to decision making and in particular plans for the future are aligned with consumer needs and priorities in a rapidly changing world.
Zoe McLeod said, “I’m really looking forward to getting started in this important role and working with Cadent.

“It’s easy for companies to make promises that they will put customers and the public interest at the heart of their decision making, but our role as a Customer Engagement Group will be to ensure it genuinely happens.

“The company has expressed an ambition to be one of the best network companies and we intend to hold them to that.

“We are currently recruiting members for the CEG and looking to ensure a diverse range of skills, knowledge and perspectives.  If you would like to get involved please get in touch. This is an exciting opportunity to make a difference to around 11 million gas consumers and their communities in four network regions.”

If you are interested in joining Cadent’s Customer Engagement Group, please email us on, the job role can be found at


Cadent is the UK’s largest gas distribution network with a 200-year legacy.  We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change.  Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency.   Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing. 

Future of Gas: Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.

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