Loss of Gas - Wilstead, Bedfordshire

Update 16:15 Saturday 19 January 2019
Cadent has now restored supplies to all the properties in Wilstead, where our engineers have been able to gain access.
 
The temporary customer centre set up in Wilstead Village Hall has been closed and our engineers and support staff have left site.
 
Engineers have left cards at the very small number of properties where they have not been able to gain access which give instructions of how to arrange for an engineer to come and turn the gas supply back on. They should NOT try to turn on their own gas supply or appliances back as it’s really important for safety reasons that ONLY qualified gas engineers do this. Our enquiries line number is 0345 835 1111 if people have further questions. People should always check a person’s ID card before letting them into their home, people should not be afraid to ask to see the ID cards and our engineers will not be offended.
 
Cadent would like to thank everyone in Wilstead and the surrounding area for their patience and understanding over the past few days as we have worked to restore their gas supplies after one of our gas mains was damaged by a third party.  
 
We appreciate how cold it has been and we have tried to resolve the problem as quickly and safely as possible.







Update  13:00 Saturday 19 January 2019 

 
We are pleased to say that emergency engineers have restored gas supplies to all properties in Wilstead, Bedfordshire, where they have been able to gain access.
 
Engineers visited all affected properties in Wilstead last night (Friday 18 January) to turn gas supplies back on and turned supplies back on at all properties where they could gain access.
 
The majority of homes – which lost their gas supply following third party damage to a local gas main on Thursday (January 17) - had their gas supply switched on last night (Friday 18 January) with our engineers continuing visits to properties until 11pm.
 
Visits to properties where our engineers had been unable to gain access resumed early this morning (Saturday 19 January) and now supplies have been restored to all but a very small number of properties where access has yet to gained.
 
Later this afternoon (Saturday 19 January) we plan to close the temporary customer centre in Wilstead Village Hall, where people have been able to get advice. However people will still be able to contact us on our  enquiry line number on 0345 835 1111.
 
Each affected property is being visited three times by our engineers, to try to turn the gas supply on.  After the third visit, we will leave a contact number and when you return home, you can call us and an engineer will come out to you.
 
Don’t forget to always check a person’s ID card before letting them into your home.  Don’t be afraid to ask, our engineers will not be offended.
 
Please DO NOT try to turn on your own gas supply or appliances - it’s really important for safety reasons that ONLY qualified gas engineers do this.
 
A huge thank you to everyone in Wilstead and the surrounding area for their patience and understanding over the past few days.  We appreciate how cold it has been and we have tried to resolve the problem as quickly and safely as possible.
 
Please note: regular customer updates are being posted to a dedicated Facebook page, which is linked to on the right or bottom of this page, depending on the device you are using to view it.
 
 
ENDS
 

 
Update 19:00  18 January 2019 

 
We are very pleased that emergency engineers started getting gas supplies back on to customers in Wilstead, Bedfordshire this afternoon.  At 7pm, over half of all customers are back on gas warming their homes and cooking on gas.
 
Our engineers will continue to visit homes until around 11pm this evening.  If you weren’t in or we haven’t been able to visit you yet, do not worry, we will be back in Wilstead tomorrow.  We won’t leave the village until everyone is back on gas.
 
Our team will be available in Wilstead Village Hall until lunchtime on Saturday to help you with any questions you may have.  Alternatively, if you need to speak to someone you can call our enquiry line number on 0345 835 1111.
 
We will visit each property three times to try to turn your gas supply on.  After the third visit, we will leave a contact number and when you return home, you can call us and an engineer will come out to you.
 
Don’t forget to always check a person’s ID card before letting them into your home.  Don’t be afraid to ask, our engineers will not be offended.
 
Please DO NOT try to turn on your own gas supply or appliances - it’s really important for safety reasons that ONLY qualified gas engineers do this.
 
A huge thank you to everyone in Wilstead and the surrounding area for their patience and understanding over the past few days.  We appreciate how cold it has been and we have tried to resolve the problem as quickly and safely as possible.
 


Please note: regular customer updates are being posted to a dedicated Facebook page, which is linked to on the right or bottom of this page, depending on the device you are using to view it.

Update - 15:45 18 January 2019

Gas emergency service, Cadent is happy to report to residents of Wilstead, that engineers are now out and about completing safety checks and turning gas supplies back on.
 
Following damage to a medium pressure gas pipe yesterday lunchtime, over 60 engineers from around our East Anglia and Midlands networks have been in Wilstead, repairing the damaged gas pipe, ensuring all properties’ gas supply was safely turned off and getting the gas back into the network.
 
Working long hours, all this work has now been completed.  Engineers are now turning their efforts to safely switching on the gas supplies to those affected in Wilstead.
 
Chris Rison, incident controller said, “I’d like to thank everyone for their patience during this incident, especially as it has been so cold over night.  I am happy to say that our engineers are now in Wilstead starting to safely switch gas supplies back on.
 
“Please be patient as it will take us a number of hours to visit every single property in Wilstead.  We hope to get as many people back on gas as soon as we can.”
 
We ask that residents check ID cards before allowing anyone into your home.   Our initial priority will be to turn the gas supplies on to the elderly, sick and those with very young babies first.  
 
We ask that people are in but not to worry if you are not.  We will keep on visiting homes late into this evening.  If we still haven’t been able to gain access to safely switch on your gas supply, we will leave our contact details and you can call us when you are at home.
 
We will continue to keep customers updated on progress through our website and social media channels.



Update - 10am 18 January 2019
 
Overnight our engineers have made important progress by cutting out and replacing the gas main that was damaged yesterday afternoon by a third party.
 
The next step is to finish off getting every property in Wilstead turned off gas, so we can safely reintroduce gas to the network.  We plan to make as much progress as we possibly can today, to minimise the impact on the village of Wilstead into the weekend. 
 
Please help us by staying in, or arranging for a neighbour or trusted friend to let us have access. If you do not have a gas supply and won’t be at home, please call to tell us on 0345 835 1111 or visit us at the village hall. 
 
Once gas is back into the network we will need to access each gas user again to re-establish your supply and light your gas appliances.  Please DO NOT try to turn your own gas supply or appliances – it’s really important for safety reasons that ONLY our trained gas engineers do this.
 
Thank you for your patience and understanding in what are very cold conditions.  We know this is hugely inconvenient and we are getting the problem solved as fast as we can through our approximately 40 staff on site, with your safety being our top priority.
 
We’ll aim to post an update on here early this afternoon.
 
Please be careful not to overload the electricity supply by avoid running too many electrical appliances at the same time.
 
Finally, please remember that we have a team at Wilstead Village Hall who can answer any questions you have. We want to make sure every person in a vulnerable situation has access to alternative heating, so let us know if you need that help or know someone who does. If you can’t come to the village hall, ring 0345 835 1111.
 
Thanks again, Wilstead. We really appreciate your support.
 

Update - 8.30pm 17 January 2019

Our engineers are continuing work this evening to repair a damaged gas main in Wilstead, Bedfordshire.

What we know so far is that a third-party, while carrying out work off High Road, Cotton End, damaged our underground medium pressure main at about 1pm today.

This has led to a number of properties in the area losing their gas supply.

We had teams on site quickly and we are doing all we can to repair the damage as soon as possible, and get people back on gas.

We can say for sure that gas will not be restored this evening. We know this is the last thing people will want to hear on such a cold night. We are doing everything we can to get this damage fixed and get gas restored as soon as possible. Thank you for bearing with us.

People in the area will see we’ve mobilised considerable resources to Wilstead and have set up an incident room in Wilstead Village Hall, in Cotton End Road, where our customer teams will be available until late this evening to answer any questions and help.

We’ll also update this page and the incident Facebook page as soon as possible in the morning, but in meantime please read this important information:

With cold temperatures forecast tonight, we are keen to ensure that customers in vulnerable situations – so, the elderly, chronically sick, people with disabilities, and families with babies or very young children, get immediate assistance with alternative heating.

If you are in a vulnerable situation, or know someone who is, please contact 0345 835 1111, or make our team at the village hall aware. We are grateful too for the assistance from Bedfordshire County Council, who are with us now in Wilstead.

We know in situations like these that when people lose their gas supply, they use electrical appliances more. It’s very important that we don’t overload the electricity supply to Wilstead, so please use electricity wisely. Avoid running too many appliances at the same time.

In order to safely restore gas supplies, we will need to visit EVERY property affected, initially to turn off the gas supply (please DO NOT do this yourself) and then to make a return visit to safely turn it back on. You can really help speed up the process by either staying in and waiting for us to call, or leave a key with a trusted friend or neighbour so we can get into every home.

Finally, our engineers carry ID – please ask to see it before you let them in and don’t hesitate to check if you are unsure.


Earlier updates

Cadent engineers are currently working to repair a gas main located off High Road in Cotton End, Bedfordshire, which was damaged by a third party carrying out work in the area earlier today (Thursday 17 January). 

This has led to some properties in the area in the area losing their gas supply.
We are doing all we can to resolve the incident as soon as possible.

With the current cold snap we are keen to ensure any customers in vulnerable situations, such as the elderly, chronically sick, people with disabilities, families with babies or very young children are identified to ensure they are given appropriate assistance.

If you are in vulnerable situation or know someone who is please contact 0345 835 1111.

If people experience a loss of gas supply they may find they use electrical appliances more. However it’s really important that we don’t overload the electricity supply so please use electricity wisely. Avoid running too many appliances at the same time. Thank you for your help.

Follow us on Facebook - https://www.facebook.com/Wilstead-Loss-of-Gas
twitter @cadentgashelp and @CadentGasLtd 

  • The Priority Services Register (PSR) is a FREE service to help people who are living in vulnerable situations. Especially those who have extra communication, access or safety needs. For more information or to let Cadent know if you are concerned about a gas user who may be in vulnerable situation call 0345 835 1111, more information on the PSR can also be found at https://cadentgas.com/about-us/blog/priority-services-register 
  • Suspected gas escapes should be reported on 0800 111 999* (Calls are recorded and may be monitored) 

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