COVID-19 update. Our priority is to keep you safe, warm and connected.
What is hydrogen
Answering your hydrogen questions
New Cadent Connections app available
Putting our customers in control of the application process
Call 0800 111 999*
What else should you do?
We offer services to households and businesses
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
If you can smell gas inside or outside the home, it’s vital you take steps to diagnose and report the problem. Read the Cadent guide here.
A gas leak either within or outside the home can be extremely dangerous. Read our guide to find out how to detect a gas leak.
Symptoms and signs of CO poisoning and what to do if you suspect you have a carbon monoxide emergency.
Knowing the signs of a carbon monoxide leak can play a vital role in keeping you safe. Read our guide here to find out more.
Gas network incidents