Emergency

Smell gas or suspect carbon monoxide?Hit a pipe while digging?
 

0800 111 999*
Free call - day or night

Non emergency enquiries

For enquiries regarding our works or services, contact our customer service team

0345 835 1111
8am-8pm Mon-Fri

Connections enquiries

For new connections, alterations or disconnections please contact our dedicated Gas Connections team

0800 074 5788
9am-6pm Mon-Fri

Other contacts

Impaired information

If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on:

0800 371787

Digging safely

If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely. For any queries, please contact our dedicated plant protection team:

0800 688 588
8am-4.30pm Mon-Fri

Compensation

If you have a question about our work, call our enquiry line on

0345 835 1111 or email wecare@cadentgas.com
 

Recruitment

If you’re interested in finding out more about a career with Cadent please contact us

07971 067 431
Mon-Fri

Gas appliance issues

The Gas Safe Register can help you find an engineer in your area. If you have home care cover with your gas supplier, they may be able to help as well.

0800 074 5788
8am-8pm Mon-Fri

Media

We operate a 24/7 press office.

In hours contacts
(9am-5pm)
View regional contacts

Out-of-hours contacts
(5pm-9am, Mon- Fri and weekends)

0800 074 5788
Costs 7p per minute plus your provider’s access charge.

Feedback & complaints

0345 070 0203
8am-8pm Mon-Fri

Cadent
Brick Kiln Street - Hinckley
Leicestershire LE10 0NA

Find out more

Our locations

Main Operations Site
Brick Kiln Street
Hinckley
Leicester
LE10 0NA
View on Google map

Business Services Office
Ashbrook Court
Prologis Park
Kersley End
Coventry
CV7 8PE
View on Google map


Customer code of practice

 Standards of service