Smell gas or suspect carbon monoxide?
Hit a pipe while digging?

0800 111 999*

Enquires and Complaints

For enquiries regarding our works or services, contact our customer service team

Connections enquiries

For new connections, alterations or disconnections please contact our dedicated Gas Connections team

0800 074 5788
8am-6pm Mon-Fri

Request a job report

Have you been visited by one of our emergency engineers?
You can request a job report to confirm exactly what our engineer found, what they did and your next steps.

Request a job report


Check the status of your supply

We can carry out a free 'live/dead check' to establish if you have a live gas supply to your property.

Request a live/dead check



Impaired information 

If you are deaf or hearing impaired and need to contact us, you can download the free Relay UK app, and contact us using the prefix 18001 0800 111 999
If you're a user of British Sign Language (BSL) the SignLive service gives you access to an online interpreter enabling you to communicate with us using sign language.

Gas appliance issues

The Gas Safe Register can help you find an engineer in your area. If you have home care cover with your gas supplier, they may be able to help as well.

Gas Safe Register website ​

Normal opening hours are 8.00am – 6.00pm Mon-Fri, 8.30am – 12.30pm Sat, alternatively email enquiries@gassaferegister.co.uk



0800 389 5555
8am-8pm Mon-Fri

Our location

Pilot Way, Ansty Park
Coventry CV7 9JU


Smell gas?
0800 111 999
Day or night
Non-emergency calls
0800 389 8000
Customer service