Smell gas or suspect carbon monoxide?Hit a pipe while digging?

0800 111 999*
Free call - day or night

Customer enquiries

For enquiries regarding our works or services, contact our customer service team

0800 389 8000
8am-8pm Mon-Fri

Connections enquiries

For new connections, alterations or disconnections please contact our dedicated Gas Connections team

0800 074 5788
9am-6pm Mon-Fri

Other contacts

Impaired information

If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on:

0800 371 787

If you're a user of British Sign Language (BSL) the SignLive service gives you access to an online interpreter enabling, you to communicate with us using sign language.


If you have a question about our work, call our enquiry line on

0800 389 8000 or email wecare@cadentgas.com


If you’re interested in finding out more about a career with Cadent please contact us

07971 067 431

Gas appliance issues

The Gas Safe Register can help you find an engineer in your area. If you have home care cover with your gas supplier, they may be able to help as well.

0800 408 5500
8am-8pm Mon-Fri


We operate a 24/7 press office.

In hours contacts
View regional contacts

Out-of-hours contacts
(5pm-9am, Mon- Fri and weekends)

0845 366 6769​
Costs 7p per minute plus your provider’s access charge.


0800 389 5555
8am-8pm Mon-Fri

Brick Kiln Street - Hinckley
Leicestershire LE10 0NA

Find out more

Our locations

Main Operations Site
Brick Kiln Street
LE10 0NA
View Main Operations Site on Google map

Business Services Office
Ashbrook Court
Prologis Park
Kersley End
View Business Services Office on Google map

Customer code of practice

 Standards of service