COVID-19 update. Our priority is to keep you safe, warm and connected.
Positive results from the UK’s first grid-injected hydrogen pilot
The UK’s first live pilot to inject zero carbon hydrogen into a gas network to heat homes is yielding positive results and shedding light, for the first time, on the views of those using the gas.
Volunteers Week 2020 Cadent
Laura Barnes on the power of volunteering
Call 0800 111 999*
What else should you do?
We offer services to households and businesses
A culture of innovation
Innovation is about doing things differently to benefit our customers and improve our efficiency. By embracing innovation, we can find the most up-to-date tools and techniques to keep the gas flowing.
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Smell gas or suspect carbon monoxide?Hit a pipe while digging?
0800 111 999*
Free call - day or night
Non emergency enquiries
For enquiries regarding our works or services, contact our customer service team
0345 835 1111
Write to us
For new connections, alterations or disconnections please contact our dedicated Gas Connections team
0800 074 5788
If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on:
If you're a user of British Sign Language (BSL) the SignLive service gives you access to an online interpreter enabling, you to communicate with us using sign language.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely. For any queries, please contact our dedicated plant protection team:
0800 688 588
If you have a question about our work, call our enquiry line on
0345 835 1111 or email firstname.lastname@example.org
If you’re interested in finding out more about a career with Cadent please contact us
07971 067 431
The Gas Safe Register can help you find an engineer in your area. If you have home care cover with your gas supplier, they may be able to help as well.
0800 300 363
We operate a 24/7 press office.
In hours contacts
View regional contacts
(5pm-9am, Mon- Fri and weekends)
0845 366 6769
Costs 7p per minute plus your provider’s access charge.
0345 070 0203
Brick Kiln Street - Hinckley
Leicestershire LE10 0NA
Main Operations Site
Brick Kiln Street
View Main Operations Site on Google map
Business Services Office
View Business Services Office on Google map