The plan was developed in consultation with our customers, stakeholders and industry with over 1 million interactions with our customers and stakeholders.
Cadent was awarded Disability Confident status for a range of measures it is taking to recruit and retain employees with disabilities.
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We offer services to households and businesses
Innovation is about doing things differently to benefit our customers and improve our efficiency. By embracing innovation, we can find the most up-to-date tools and techniques to keep the gas flowing.
As the nights get colder and darker, the chance of severe weather increases. We're dedicated to keeping our customers safe and warm, whatever the weather.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Smell gas or suspect carbon monoxide?Hit a pipe while digging?
0800 111 999* Free call - day or night
For enquiries regarding our works or services, contact our customer service team
0345 835 1111 8am-8pm Mon-Fri
Write to us
For new connections, alterations or disconnections please contact our dedicated Gas Connections team
0800 074 5788 9am-6pm Mon-Fri
connectionshelp@cadentgas.com
If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on: 0800 371787
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely. For any queries, please contact our dedicated plant protection team: 0800 688 588 8am-4.30pm Mon-Fri
If you have a question about our work, call our enquiry line on
0345 835 1111 or email wecare@cadentgas.com
If you’re interested in finding out more about a career with Cadent please contact us
07971 067 431 Mon-Fri
The Gas Safe Register can help you find an engineer in your area. If you have home care cover with your gas supplier, they may be able to help as well.
0800 074 5788 8am-8pm Mon-Fri
We operate a 24/7 press office.
In hours contacts (9am-5pm) View regional contacts
Out-of-hours contacts (5pm-9am, Mon- Fri and weekends)
0800 074 5788 Costs 7p per minute plus your provider’s access charge.
0345 070 0203 8am-8pm Mon-Fri
Cadent Brick Kiln Street - Hinckley Leicestershire LE10 0NA
wecare@cadentgas.com
Main Operations Site Brick Kiln Street Hinckley Leicester LE10 0NA View Main Operations Site on Google map
Business Services Office Ashbrook Court Prologis Park Kersley End Coventry CV7 8PE View Business Services Office on Google map