Smell gas or suspect carbon monoxide?
Hit a pipe while digging?
For enquiries regarding our works or services, contact our customer service team
For new connections, alterations or disconnections please contact our dedicated Gas Connections team
Have you been visited by one of our emergency engineers?
You can request a job report to confirm exactly what our engineer found, what they did and your next steps.
We can carry out a free 'live/dead check' to establish if you have a live gas supply to your property.
If you are deaf or hearing impaired and need to contact us, you can download the free Relay UK app, and contact us using the prefix 18001 0800 111 999
If you're a user of British Sign Language (BSL) the SignLive service gives you access to an online interpreter enabling you to communicate with us using sign language.
For enquiries relating to Cadent Invoices or to make a payment please call:
0845 601 1218 8am-4.30pm Mon-Fri
Send us your enquiry to:
[email protected]
The Gas Safe Register can help you find an engineer in your area. If you have home care cover with your gas supplier, they may be able to help as well.
Normal opening hours are 8.00am – 6.00pm Mon-Fri, 8.30am – 12.30pm Sat, alternatively email [email protected]
Pilot Way, Ansty Park
Coventry CV7 9JU
