The plan was developed in consultation with our customers, stakeholders and industry with over 1 million interactions with our customers and stakeholders.
Cadent was awarded Disability Confident status for a range of measures it is taking to recruit and retain employees with disabilities.
What else should you do?
We offer services to households and businesses
Innovation is about doing things differently to benefit our customers and improve our efficiency. By embracing innovation, we can find the most up-to-date tools and techniques to keep the gas flowing.
As the nights get colder and darker, the chance of severe weather increases. We're dedicated to keeping our customers safe and warm, whatever the weather.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Cadent is committed to strong corporate governance and high standards of ethical conduct. As part of this, we’re committed to Always Doing the Right Thing in the choices and decisions we make every day, both as individuals and as one team. In addition to being our ethical code, Always Doing the Right Thing underpins our company values, guiding the way we behave and how we work today, along with our aspirations for tomorrow.
The documents in this section provide support and direction in respect of this.
These documents are the current versions, but some were prepared before the change of company name so will therefore carry National Grid branding.
Data & Digitalisation Strategy
Long-Term Development Plan 2019
Innovation Annual Summary 2018/19
Cadent Safety and Sustainability Report 2018/19
Annual Report 2018/19
Stakeholder Engagement Incentive Submission 2018/19
Audit Committee Statement Jan 2019
Cadent Metering Charging Statement 2019
Regulatory Accounting Statements 16-17
Regulatory Accounting Statements 17-18
Disputed invoices process
Modern Slavery Statement 2018/19
Cadent Tax Strategy Statement
Gender pay statement 2018
Cadent Metering Charging Statement 2018
Personal information on employees and contractors
Business Separation Compliance Report
SSC A33 Compliance Statement
A34 Annual Compliance Report
Always Doing the Right Thing
Anticorruption and bribery policy
Website acceptable use policy
Directors Remuneration Statements letter to Ofgem - 2019
Health and Safety Policy
Long-Term Development Plan 2018
Environmental sustainability policy
We are pleased that both our mean and median pay gap stand below the UK average gender pay gap. We also recognise that we have further work to do. We are committed to consistently reviewing and addressing any imbalance we have within our business.
* All calls are recorded and may be monitored. Please only call the national gas emergency number 0800 111 999 if you have a gas emergency: if you smell gas or you suspect you have a carbon monoxide issue. If you have an issue with your gas boiler or any other gas appliance please see this advice.
Modern Slavery Statement