Cadent is committed to strong corporate governance and high standards of ethical conduct. As part of this, we’re committed to Always Doing the Right Thing in the choices and decisions we make every day, both as individuals and as one team. In addition to being our ethical code, Always Doing the Right Thing underpins our company values, guiding the way we behave and how we work today, along with our aspirations for tomorrow.

The documents in this section provide support and direction in respect of this.

Project Eligibility Assessment

A scheme to support Cadent customers during winter/ spring 2021-2022
"Beyond Words – EmPowering people"  
Blackpool Coastal Housing - Warm and Healthy Homes Caseworke
Carbon monoxide alarm distribution
Carbon monoxide Awareness week 2021
Carbon monoxide school assembly package
Carbon monoxide school education
Carbon monoxide Summer Campaign 2021
Climate Genie
Crucial Crews - Welwyn Hatfield Borough Council & Norfolk Fire and Rescue Service
Customer safeguarding services booklet
Emergency Services Show 2021
Fifth Sense partnership programme
Fire and rescue services CO collaboration
Fixed Warm Hubs Project
Harvey Girls "Be Well, Be Energy Fit" project
Marches Energy Action home visits 
McCann Worldgroup carbon monoxide market research study one
McCann Worldgroup carbon monoxide market research study two
Mobile Warm Hubs project
One Number Referral Scheme
Pilot Scheme to Reduce Fuel Poverty for Gas Consumers in North London
"Planning for Tomorrow” Carers Trust
Safeguarding customers in high rise and multi occupancy buildings (MOBs)
Services Beyond the Meter
Stakeholder safeguarding service booklet
Staywise – Saving lives through education
Turn 2 Us online benefits calculator
Winter Emergency Grants Programme

​Centres for Warmth

Centres For Warmth - Dengie Village Friends (Essex)
Centre for Warmth - Fazakerley (Liverpool)
Centres for Warmth - Gamesley G52 Community Centre
Centres for Warmth – Halton Brook (Runcorn)
Centres for Warmth – Harphurhey (Manchester)


Carbon monoxide in pregnancy research study
Carbon monoxide winter awareness campaign
Citizens Advice National - Energy safeguarding and
CO safety partnership

The Fuel Bank Foundation – Fuel Crisis Support
The Scouts carbon monoxide awareness programme


Gender pay statement 2021

We are continuing to build on our work last year to advance our diversity and inclusion ambitions and to inspire and attract a diverse pipeline of talent. We are absolutely committed to narrowing our gender pay gap, tackling the long-term challenges posed by our industry and beyond.

Gender pay statement