Phase two of major project to replace ageing gas mains in London Road, Thurrock underway
Engineers have begun work to replace ageing gas mains in historic Knightsbridge with tough new pipes that will be in service until the dawn of the 22nd century.
What else should you do?
We offer services to households and businesses
Innovation is about doing things differently to benefit our customers and improve our efficiency. By embracing innovation, we can find the most up-to-date tools and techniques to keep the gas flowing.
The Priority Services Register (PSR) helps energy companies like us look after customers who have extra communication, access or safety needs.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Cadent is committed to strong corporate governance and high standards of ethical conduct. As part of this, we’re committed to Always Doing the Right Thing in the choices and decisions we make every day, both as individuals and as one team. In addition to being our ethical code, Always Doing the Right Thing underpins our company values, guiding the way we behave and how we work today, along with our aspirations for tomorrow.
The documents in this section provide support and direction in respect of this.
These documents are the current versions, but some were prepared before the change of company name so will therefore carry National Grid branding.
Audit Committee Statement Jan 2019
Cadent Metering Charging Statement 2019
Disputed invoices process
Modern Slavery Statement 2017/18
Cadent Tax Strategy Statement
Gender pay statement 2018
Cadent Metering Charging Statement 2018
Personal information on employees and contractors
Business Separation Compliance Report
SSC A33 Compliance Statement
A34 Annual Compliance Report
Always Doing the Right Thing
Anticorruption and bribery policy
Modern Slavery Statement 2016/17
Website acceptable use policy
Directors Remuneration Statements letter to Ofgem - 2018
Health and Safety Policy
We are pleased that both our mean and median pay gap stand below the UK average gender pay gap. We also recognise that we have further work to do. We are committed to consistently reviewing and addressing any imbalance we have within our business.
* All calls are recorded and may be monitored. Please only call the national gas emergency number 0800 111 999 if you have a gas emergency: if you smell gas or you suspect you have a carbon monoxide issue. If you have an issue with your gas boiler or any other gas appliance please see this advice.