How to report your issue

To report your issue through Vyn, you will need a mobile phone with a camera, microphone, and a good internet connection. 
The report will take approximately three minutes to complete.
 Send us your video

What happens next?

After submitting your Vyn report, our customer service team will review the issue and will be in contact within 24 hours.
Our working hours are:
Monday-Friday 8am-8pm

You have a gas emergency?

Smell Gas? Suspect carbon monoxide? Hit one of our gas pipes?
Please call us immediately anytime day or night on 0800 111 999*