Working in Partnership

We chair the industry wide Safeguarding Customers Working Group, playing a key role in providing better services to all customers but especially those most vulnerable. Part of this is linking with existing services to help those in need - an example being Local Authority Referral Schemes.

Helping those in need with more than just energy

Referral Schemes are based upon well-established partnerships within a local councils or authorities. Predominately they work by a broad group of associations jointly caring for people to allow a more rounded approach and this can be on a safety, healthy homes or social care basis.

When one of our engineers turns up on your doorstep and recognises that you could possibly be missing out on services available, they may request your consent to pass you onto a referral scheme in your area, where you could be put in touch with organisations such as Age UK, the Fire Service, the British Red Cross; along with many others.

What are we doing?

Connecting customers that we come across in our daily interaction with the local
safeguarding services to help keep them safe, warm and independent in their homes.
These are based upon well-established partnerships within local councils or
authorities and allow a more rounded approach to jointly caring for people.

Benefits

When one of our engineers visits a customer’s home and recognises that
they could possibly be missing out on safeguarding services available, we can
put them in touch with organisations such as Age UK, the Fire Service, the British
Red Cross; along with many others who can provide specialist support.

How do we get involved?

If you want to be listed on our referrals database or would like more information then:
Call us 0345 835 1111
Email us wecare@cadentgas.com

Want to join the PSR?

Under the terms of their licence, your gas supplier must keep a register of, and offer special help to, its customers who are:
  • of pensionable age
  • disabled (including customers who are blind or partially sighted, or deaf or have hearing difficulties), or
  • chronically (long-term) ill

If you register on the priority services register (PSR) with your gas supplier, you will receive a number of free benefits.