What has happened?

We have mobilised engineers to the Stannington and Hillsborough areas of Sheffield after water flooded into the local gas pipes. There was a burst water main and we have lots of water within the local gas network. While the water leak has now been stopped, there is a large volume of water in our pipes. This unfortunately means some homes are without gas or experiencing poor pressures.

For support or further information, please call our dedicated incident phone number 0800 917 9598.


From today, Friday 6th January, 2022, we will no longer be accepting any new compensation claims through our dedicated incident number.

But, don’t worry, if you are yet to claim your compensation, you will still be able to do so. These will be paid through your gas supplier and we will be in contact with anybody who has an outstanding compensation claim.

Appliance issues?

Any issues relating to appliances will be passed directly through to a contact centre managed by our partner, Aspect. If you have an appliance issue, please call 0800 917 9598 and select option 1.

Queries about an existing claim?

Additionally, if you wish to speak to us about an existing compensation claim, please call 0800 917 9598 and select option 2. This will take you through to our compensation team who will be happy to help.


Off gas?
If you should have any issues and your gas goes off, please ring the National Gas Emergency Line on 0800 111 999.  

N.B. The emergency line will not be able to help with compensation queries, or follow up questions regarding appliance fixes or replacements. 

Contact us

For support or further information, please call us:

   0800 389 8000