|| Working here is exciting, fast-paced and varied. Our fingers are on the pulse of everything happening at Cadent. We listen closely to developments in our business and our communities, and update colleagues, customers and stakeholders with the things that matter to them.
Acting as custodians of our brand, we choose the best channels through which to share information - making sure we apply our brand, tone of voice and values to everything we do. This helps to consistently shape our customers’ and stakeholders’ understanding of our business and our priorities, now and in the future.
Covering Marketing, Internal Communications, and Media - a real sense of community and belief in putting the customer at the heart of everything we do unites us. To succeed here, you’ll share our passion and be a clear communicator, able to translate often complex issues into simple terms, for a range of audiences.
| Customer Centre
|| We’re one of the largest areas of the business. As a result, we offer a variety of careers, focused on delivering great outcomes for customers, through daily contact and process improvement. Our teams include:
- Customer Centre
- Process teams
- Risk, Assurance and Engagement team
- Strategic Change team
- Separation and Performance Reporting & Management Information (PRMI) teams
We work together to make sure our customers’ experience is second to none. We deal with direct customer enquiries as part of our Customer Centre and Connections team. From our 24/7 emergency call handling service, to our Process and Strategic Change teams, we always want to do whatever we can to ensure the best outcomes for our customers.
|| We’re involved with everything that Cadent does. We influence external stakeholders and help to drive industry-wide change to the gas and energy markets. Providing a bridge between short-term day-to-day tactical business activities, and the longer term destination that Cadent is travelling towards, what we do is high-level, purposeful and very important.
Curiosity is vital. We need to understand what our customers want from us and what our strategy is in order to deliver value - one year, ten years and 30 years from now. Only by understanding this can we set the regulatory framework we operate in and the future outputs we’ll deliver.
We’re at the heart of driving change. We gather insight to support a challenging and innovative business plan. We manage industry contracts with 50 gas shippers, engage with 19 stakeholder groups, and set strategy for the RIIO-2 Price Control, worth £10 billion. Dynamic problem solvers skilled in regulation, economics, finance, commerce or stakeholder engagement will thrive here.
|| As an incredibly diverse team, we cover core Financial Management, Reporting, Treasury, Accounting and Business Planning (Including preparing Cadent for the RIIO-2 Price Control). We also monitor Financial Performance, Planning and Budgeting, Insurance and Compliance, Risk, and Gateway Management. So, there are many different areas you can explore as a member of our talented team.
We excel at financial governance. And we’re proud to contribute to the change requirements within the business from a process and performance perspective.
Driving continuous improvement strategies to benefit our £1.9 billion turnover and our 6,000 strong workforce, we pull together the many separate strands of our operational business to create a picture of Cadent as a whole.
Working together as a community of finance experts, we identify what works well and where improvements can be made to increase our financial performance knowing that, in doing so, we’re also playing our part in enhancing the quality of the customer experience.
| Cadent Foundation
|| We are a grant-making foundation that seeks to fund charitable projects that support:
- People – alleviating suffering and hardship of people in vulnerable situations
- Environment – protecting and preserving the environment
- Communities – providing a better and healthier community to live in
- Research and Innovation (R&I) – eliminating harmful emissions and supporting sustainable energy
The Cadent Foundation has been established to make a positive lasting difference to local communities and the wider society within Cadent’s network. In July 2019, the Cadent Board committed 1.25% of post-tax profits for five years to a community fund. In September 2019 the Cadent Foundation was established and it now receives £5-7 million per year from Cadent to fund charitable causes and projects.
Over the next five years we will be awarding £20+ million worth of grants to charities and community groups to support projects that make a real difference.
| Human Resources
|| We add real value to Cadent, partnering with teams across the business to take on and meet the exciting challenges that Cadent faces, now and in the future. By developing key stakeholder relationships, we achieve insights into how best to improve our performance as a HR team – and how to support the business to drive through change and a high performance culture.
We’re creating an environment where excellence is the norm, removing blockers that stop change and ensuring a clear focus on continuous improvement. And we're using technology to work smarter, and data, analytics and insight to inform our decision making.
We're a collaborative team who set each other up for success, and together we’re setting the agenda for people in our business to build something great. From Payroll and Learning and Development to Resource and Talent Management, you’ll succeed here if you share our energy, passion and commitment to changing things for the better.
| Safety & Network Strategy
|| We’re central to the future of the gas network. We drive the changes that will enable innovative, low carbon energy solutions such as hydrogen to be transported through the network. We set safety and engineering policy. We develop investment, operation and future strategies. And, we ensure all day-to-day operations conform to legislative requirements.
We’re professional engineers. Problem solvers. Deep thinkers. We’re people with a wealth of legislative and technical understanding, which we use to focus on:
- Safety, Health, Environment and Security
- Engineering Services
- Gas Supply
- Asset Strategy and Investment
- Future of Gas
- Data and Performance
If you’ve experience gained in Asset Management, Mechanical and Electrical Engineering, Data Management and Analytics, Process Control, Assurance and Audit or Project Management, join us. Working on 30,000 operations on the live gas network, you’ll enjoy a high-quality career, investment and plenty of opportunity to progress.
| Customer Operations
|| We're committed to keeping our customers safe and warm. One element of that is looking after the pipes that bring gas to 11 million homes and businesses throughout the North West, West Midlands, East Midlands, South Yorkshire, East of England and North London.
This means we maintain, repair and replace 82,000 miles of gas pipes, connect new homes and renewable gas supplies to our network and work with local businesses to expand and develop our network.
Our Customer Operations processes include:
- Operate and Maintain (O&M) – Ensures our network is reliable and gas flows safely
- Emergency Response and Repair (ER&R) – Responds to gas leaks, including carbon monoxide
- Replace and Extend (R&E) – Replaces older iron mains with polyethylene pipes and connects new gas customers and renewable gas supplies.