The Priority Services Register (PSR) is a way that we can help those who have extra communication, access or safety needs to gain equal access to the best possible service(s) at all times. We understand that it can be a stressful time when your gas supply goes off, especially if you find yourself in a vulnerable situation, and the PSR helps us ensure that you can access the care that you deserve.

To join the Priority Services Register please complete our registration form 

What is the Priority Services Register?

The PSR is a completely free service, designed to make it easier for those who need a little extra help. Each energy supplier and electricity network operator maintain their own register, meaning that you can register with us and receive essential benefits that will make the management of your energy supply easier. These include:

  • Providing you with alternative heating and cooking facilities should your gas be interrupted as part of our works.
  • The use of a password facility to keep you safe on your doorstep. You can read more about how we strive to protect you from bogus callers by ensuring that out engineers follow a strict process and must allow you to check their credentials should you not be expecting their call.
  • For the purposes of safety, if you are unable to reach your gas emergency control valve (ECV) due to poor mobility, we may be able to move this for you. To find out if you are eligible for this service, please call us on 0800 0745 788 to talk with one of our team members to discuss it further.
  • Providing translation services should there be a need for it 24/7, 365 days of the year.

At Cadent we are constantly looking at ways to positively improve our processes to raise awareness of the PSR, the services that we offer to support customers to stay safe, warm and independent in their homes and innovations such as the Locking Cooker Valve 

The PSR is an energy industry-wide register – all participating companies are signed up to the PSR Promise.

How Do I Know If I’m Eligible for the Priority Services Register?

Eligibility for the Priority Services Register is dependent on a variety  of  factors. You and others in your household can join the register if you:

  • Use medical equipment reliant on electricity or water
  • Are pregnant or live with children under five 
  • Are blind or partially sighted
  • Are deaf or hard of hearing
  • Have a chronic illness
  • Have anxiety, depression or any mental health condition
  • Have a disability
  • Are of pensionable age
  • Have a loss or impairment of smell
  • Need documents translated into another format or language
  • Temporarily need extra support due to life changes such as post hospital recovery or bereavement.

Join the Priority Services Register now

It’s easy to join the Priority Services Register, and what’s more, it' is free.

We’re more than happy to help you get registered, simply complete in the form below.  

If you need some support completing the form or would prefer to speak to us please give us a call on 0800 389 8000 and one of our team will assist you.

Alternatively, you can also register for the PSR through your own energy supplier. Just give them a call and ask them to do it.

If you’re registering for someone else, you’ll need to contact their supplier and explain your situation. They might want to speak to the person to gain verbal consent where possible and also have Power of Attorney processes in place to ensure that consent is gained appropriately where there is fluctuating or a lack of mental capacity to gain explicit consent following the relevant legal steps.

If you have already registered with your Distribution Network Operator or energy supplier you do not need to register again with us.

 Register your details                                 

Priority Services Register - Frequently Asked Questions

What is the benefit of being registered on the PSR – what types of services are offered?
Do I need to apply every year?
What is the cost of registering on the PSR?
Who will have access to my PSR data?
What are the eligibility criteria to register onto the PSR?
Can I nominate someone for you to speak to/contact?
I’m already registered with my electricity supplier. Do I need to register again?
What happens in a power cut/gas outage?
What should I do if my situation changes?
What happens if I move or change supplier?