Extra support for those who need it

Could you get extra support in a gas emergency?

The Priority Services Register (PSR) helps energy companies like us look after customers who have extra communication, access or safety needs.

When your gas is off, we know it can be a really stressful time. It can be even more challenging for people who have extra communication, access or safety needs. 

The Priority Services Register ensures that in the event of a gas emergency, people in need can access the best possible service - because customers living in the most vulnerable situations in our society deserve our care. 

Who is eligible for the Priority Services Register? 

You can join the register if:
  • You are disabled
  • You are living with dementia
  • You’re a carer
  • You have a chronic or serious illness 
  • You have children under the age of 5

Join the register now

It’s really easy to join the Priority Services Register, and it’s totally free of charge.

1. First you’ll need to know who your energy supplier is. You can usually find this on a recent bill.

2. Then, just contact your energy supplier and ask to be added to their PSR. It’s that easy! Alternatively, we can do it on your behalf if you speak to any of our colleagues, or feel free to email us at wecare@cadentgas.com.

3. If you’re registering for someone else, you’ll need to contact their supplier and explain your situation. They might want to speak to the person to gain consent.


Email us

Priority Services Register - Frequently Asked Questions

What is the benefit of being registered on the PSR – what types of services are offered?
Do I need to apply every year?
What is the cost of registering on the PSR?
Who will have access to my PSR data?
What are the eligibility criteria to register onto the PSR?
Can I nominate someone for you to speak to/contact?
I’m already registered with my electricity supplier. Do I need to register again?
What happens in a power cut/gas outage?
What should I do if my situation changes?
What happens if I move or change supplier?