Extra support for those who need it
Could you get extra support in a gas emergency?
The Priority Services Register (PSR) helps energy companies like us look after customers who have extra communication, access or safety needs.
When your gas is off, we know it can be a really stressful time. It can be even more challenging for people who have extra communication, access or safety needs.
The Priority Services Register ensures that in the event of a gas emergency, people in need can access the best possible service - because customers living in the most vulnerable situations in our society deserve our care.
Who is eligible for the Priority Services Register?
You can join the register if:
- You are disabled
- You are living with dementia
- You’re a carer
- You have a chronic or serious illness
- You have children under the age of 5