COVID-19 update. Our priority is to keep you safe, warm and connected.
Storm Christoph: update from NW gas network
Battling atrocious weather to keep our customers on gas
Network Director Darren Elsom elected to CBI
Call 0800 111 999*
What else should you do?
简体中文 Polski ਪੰਜਾਬੀ Türkçe اردو Soomaali বাংলা
We offer services to households and businesses
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
Digging safely
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Read our publications, legal documents and key business reports here.
Customer Engagement report 2018/19 Supplier code of conduct
Discretionary Reward Scheme 2015/18 Stakeholder Engagement Incentive Submission 2019/20 - Part 1 Stakeholder Engagement Incentive Submission 2019/20 - Part 2 Stakeholder Engagement Incentive Submission 2018/19 Stakeholder Engagement Incentive Submission 2017/18
Annual Business Seperation Compliance Report Annual Compliance Report Our performance in 2017/18 Metering Charging Statement 2020
UNC Documentation (link to Gas Governance website)
Response to RIIO-2 Sector Specific Methodology Cross Sector Response to RIIO-2 Sector Specific Methodology Annex-Gas Response to RIIO-2 Sector Specific Methodology Annex-Finance Cadent’s response to Ofgem’s RIIO-2 Framework Consultation Cadent response to Ofgem Open Letter on the RIIO-2 Framework