COVID-19 update. Our priority is to keep you safe, warm and connected.
East Coast Hydrogen
Celebrating 25 yrs of 0800 111 999
Celebrating 25 yrs of 0800 111 999 Gas Emergency No.
Call 0800 111 999*
What else should you do?
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Guidance documents
We offer services to households and businesses
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
Digging safely
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Read our publications, legal documents and key business reports here.
Customer Engagement report 2018/19 Supplier code of conduct
Stakeholder Engagement Incentive Submission 2020/21 - Part 1 Stakeholder Engagement Incentive Submission 2020/21 - Part 2 Stakeholder Engagement Incentive Submission 2019/20 - Part 1 Stakeholder Engagement Incentive Submission 2019/20 - Part 2 Stakeholder Engagement Incentive Submission 2018/19 Stakeholder Engagement Incentive Submission 2017/18 Discretionary Reward Scheme 2015/18
Annual Business Seperation Compliance Report Our performance in 2017/18 Metering Charging Statement 2020
UNC Documentation (link to Gas Governance website)
Response to RIIO-2 Sector Specific Methodology Cross Sector Response to RIIO-2 Sector Specific Methodology Annex-Gas Response to RIIO-2 Sector Specific Methodology Annex-Finance Cadent’s response to Ofgem’s RIIO-2 Framework Consultation Cadent response to Ofgem Open Letter on the RIIO-2 Framework
Hydrogen Grid to Vehicles The Future Role of Gas in Transport