COVID-19 update. Our priority is to keep you safe, warm and connected.
What is hydrogen
Answering your hydrogen questions
New Cadent Connections app available
Putting our customers in control of the application process
Call 0800 111 999*
What else should you do?
We offer services to households and businesses
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Read our publications, legal documents and key business reports here.
Customer Engagement report 2018/19
Supplier code of conduct
Discretionary Reward Scheme 2015/18
Stakeholder Engagement Incentive Submission 2019/20 - Part 1
Stakeholder Engagement Incentive Submission 2019/20 - Part 2
Stakeholder Engagement Incentive Submission 2018/19
Stakeholder Engagement Incentive Submission 2017/18
Annual Business Seperation Compliance Report
Our performance in 2017/18
Metering Charging Statement 2020
UNC Documentation (link to Gas Governance website)
Response to RIIO-2 Sector Specific Methodology Cross Sector
Response to RIIO-2 Sector Specific Methodology Annex-Gas
Response to RIIO-2 Sector Specific Methodology Annex-Finance
Cadent’s response to Ofgem’s RIIO-2 Framework Consultation
Cadent response to Ofgem Open Letter on the RIIO-2 Framework
Hydrogen Grid to Vehicles
The Future Role of Gas in Transport