Who we are

Your gas network


We look after the gas pipes in your area. We're committed to keeping you safe and warm. We bring gas to 11 million homes and businesses throughout the North West, West Midlands, East of England and North London.

We also manage the National Gas Emergency Service on behalf of the gas industry. If you smell gas or suspect carbon monoxide, call for free on 0800 111 999*.

What we do

  • We look after the main gas pipe that supplies your area, as well as the smaller pipe branching off from it that brings gas to your home/business.
  • We maintain, repair and replace gas pipes to ensure the safe and reliable flow of gas now and long into the future.
  • We manage the National Gas Emergency Service for all gas customers in the UK. If something goes wrong, we are the first point of call to make sure it's dealt with calmly, quickly and safely.
  • We connect homes and renewable gas suppliers to our network.
  • We work with local businesses to expand and develop our network.
  • We provide extra care for those who might need it in a gas emergency.

What we don't do

  • We don’t produce gas.
  • We don’t own the gas that flows through our pipes - we only bring it to you.
  • We don’t repair gas appliances.
  • We don’t send out gas bills.
  • ​You do not pay your gas bill to us. However, the work we do is included in your bill. Around 20% of your overall bill - which you pay to your supplier - goes towards looking after the gas pipes and running the National Gas Emergency Service.

Cadent in numbers

2017

Officially created  - when National Grid sold its gas distribution business- we can trace our roots back 200 years, to the very start of the gas industry in Britain.
 

11 million
homes and businesses in the UK are connected with our gas pipes

4000+
employees in the UK

82,000 miles

of gas pipes - placed end to end, that amount would stretch more than three times around the world.
 

1.43 million
Number of calls received in 2018. We manage the national gas emergency free phone line on behalf of the gas industry