Who we are

What we do

• We look after the main gas pipe that supplies your area, as well as the smaller pipe branching off from it that brings gas to your home/business.
• We maintain, repair and replace gas pipes to ensure the safe and reliable flow of gas now and long into the future.
• We manage the National Gas Emergency Service for all gas customers in the UK. If something goes wrong, we are the first point of call to make sure it's dealt with calmly, quickly and safely.
• We connect homes and renewable gas suppliers to our network.
• We work with local businesses to expand and develop our network.
• We provide extra care for those who might need it in a gas emergency.

What we don't do

• We don’t produce gas.
• We don’t own the gas that flows through our pipes - we only bring it to you.
• We don’t repair gas appliances.
• We don’t send out gas bills.
• ​You do not pay your gas bill to us. However, the work we do is included in your bill. Around 20% of your overall bill - which you pay to your supplier - goes towards looking after the gas pipes and running the National Gas Emergency Service.

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