Make the Right Call, First Time 

When you make the right call for your gas issues at home, you can reach the right service faster and get your problem solved.   Find  out who to call for boiler issues, appliance problems or meter issues.

  • For gas meter issues call your gas supplier. Their number can be found at the top of your energy bill.  If you have an annual care plan with your gas supplier they will fix any problems you might have with your gas appliances and pipework. Unsure of your supplier? Find out  via the 'Find my supplier' online tool.
  • For gas appliance and boiler issues and problems call the Gas Safe Register on 0800 408 5500 or visit their website to find a Gas Safe Registered engineer.
  • Smell gas? Call the gas emergency number on 0800 111 999*. If you smell gas, open doors and windows, turn off gas at the meter (unless the meter is in a cellar). and don’t use electric switches and extinguish naked flames. Call the gas emergency number immediately.
  • Power cut? Call 105.
Know your free emergency numbers and have them handy.  
*All calls are recorded and may be monitored.