We have to go into all the homes and test all the gas appliances to check they’re safe when turning the gas back on.
If your gas is off because of planned pipe upgrade work, it may be that we're still working to get gas back on to your street. Our fitters work well into the evening and it could be as late as 8pm when you get a visit. If you haven’t heard anything by 7:30pm, call the number on the letters or cards you’ve had about the work.
If your gas is off because of a gas emergency, call 0800 111 999.