COVID-19 update. Our priority is to keep you safe, warm and connected.
Details of 2021/22 gas mains work in North West
485,178 metres of new gas mains to be installed
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We offer services to households and businesses
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Our online portal, EAGLES, can help you stay safe. Full guidance is available on the portal and we'll respond to an enquiry within 24 hours.
It’s very important that you give us as much information as possible when you let us know about your plans to dig. We need this to be able to keep you safe.
Before you start digging you must:
Our online portal, EAGLES, can guide you through parts of this. You must not start any work until we confirm it's safe to do so.
When you start digging you must:
make sure gas pipes are supported
Dial before you dig at a glance
Excavating Safely Leaflet
Tree planting guidance
Plant Protection Charging Statement
Specification for safe working in the vicinity of Cadent
We want to hear from you and work with you.
EAGLES allows you to submit your enquiry online, quickly and easily. We'll respond to your enquiry online within 24 hours.
For support or further information feel free to call us on 0800 688 588 or email us.