COVID-19 update. Our priority is to keep you safe, warm and connected.
What is hydrogen
Answering your hydrogen questions
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Putting our customers in control of the application process
Call 0800 111 999*
What else should you do?
We offer services to households and businesses
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
The online portal at LinesearchbeforeUdig can help you stay safe. Full guidance is available on the portal and we'll respond to an enquiry within 24 hours.
It’s very important that you give us as much information as possible when you let us know about your plans to dig. We need this to be able to keep you safe.
Before you start digging you must:
The online portal at LinesearchbeforeUdig can guide you through parts of this. You must not start any work until we confirm it's safe to do so.
When you start digging you must:
make sure gas pipes are supported
Dial before you dig at a glance
Excavating Safely Leaflet
Tree planting guidance
Plant Protection Charging Statement
Specification for safe working in the vicinity of Cadent assets
We want to hear from you and work with you.
LinesearchbeforeUdig allows you to submit your enquiry online, quickly and easily. We'll respond to your enquiry online within 24 hours.
For support or further information feel free to call us on 0800 688 588 or email us.