Report an asset error
If you identify any errors or damages to Cadent assets, please report them. Your prompt reporting helps us maintain the integrity and safety of our infrastructure.
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Here are the steps that we will take you through to help you dig safely. Don't worry, we’ll stay in touch along the way to make sure it's going smoothly and you’re happy with everything.
You must give us as much information as possible when submitting information associated with your works, and it is vital that this information is accurate.
Take the time to check you have selected the correct enquiry type, work category and work type, ensuring that you appropriately mark out your area of works, including any access routes. If this information is incorrect, it will affect the outcome of our assessment.
LSBUD will auto-generate a response based on your enquiry details and our assets in the area. The assessment will be based on the selected enquiry type, work category and work type assessed against our assets in the area.
If your response says that we need to assess your enquiry further, you must not start any work until we confirm it is safe.
If you are advised to proceed with caution, then you must ensure that you utilise the provided asset plans and follow the guidance contained in our Specification for Safe Working.
In addition to the guidance in our Specification for Safe Working, you must observe any site-specific advice provided by our specialist operational plant protection teams.
If your planned activities are to be carried out within the distances specified in this Specification for Safe Working, you must obtain site-specific advice from our specialist operational plant protection team.
If your works are being carried out in an easement, please ensure that you contact us to obtain formal, signed written consent, which will only be provided after consultation with our plant protection team. This auto-generated response does not constitute any formal agreement or consent for any proposed development work, either generally or related to Cadent’s easements or other rights.
Before you start works please ensure:
Remember: If the marked-out area is incorrect you MUST resubmit your enquiry with the correct area marked out.
Before you start works please ensure:
Remember: If your plans change please let us know as soon as possible so we can work with you to find a solution.
If you’re planning to do work in the vicinity of Cadent assets please submit an enquiry on LinesearchbeforeUdig (LSBUD) for an instant risk-based response to your enquiry, providing you with a copy of our asset plans along with our Specification for Safe Working in the Vicinity of Cadent assets
For support or further information in submitting your enquiry please contact the Central Admin Team on 0800 688 588 or email us
If you have a technical query associated with your works please contact the regional Operations Plant Protection team, details below.
Address: Cadent Gas Limited, Vicarage Farm Road, Peterborough PE1 5TP
Email: [email protected]
Address: Cadent Gas Limited, Effingham Street, Sheffield S4 7YP
Email: [email protected]
Address: Cadent Gas Limited, Uxbridge Road, Slough SL2 5NA
Email: [email protected]
Address: Cadent Gas Limited, Plant Protection (Block C), Mersey Road North, Failsworth, Greater Manchester M35 9FF
Email: [email protected]
Address: Cadent Gas Limited, Windsor Street, Birmingham B7 4DN
Email: [email protected]
