If you want to speak to us about any aspect of our service, call the Customer Care Team (24-hours) on 0345 835 1111* (all calls are recorded and may be monitored for training purposes).
If English is not your first language, we'll find an interpreter who can translate for you.
ALTERNATIVELY: If you have hearing problems please use our Minicom number: 0800 371787.
Writing to us
You can also email firstname.lastname@example.org or send a letter to:
Customer Care Team
Brick Kiln Street
* Calls to this number will cost 7p per minute plus your standard network rate.