Working together to help keep you safe and warm

We’re working together to offer you a complete range of support, including energy efficiency tips, budgeting and debt advice, income maximisation and help to understand your benefit entitlement, to help keep you safe and warm at home.

This support is focused in the Liverpool City Region, however if you need help and advice outside that location please visit our Help & Advice pages.

Providing the advice you need for the problems you face

Citizens Advice Manchester provides free advice to help you find a way forward with your problems.

Offering free, independent, confidential and impartial advice on:

Energy support and grants
Debt advice and management
Budgeting and housing advice
Income maximisations and welfare benefits advice

Call free on 0808 164 4406 (Monday - Friday, 9am - 5pm) or visit citizensadvicemanchester.org.uk for more ways to get in touch.

Helping you towards financial security

Turn2us believe everyone in the UK should have financial security so that they can thrive.

Explore what financial support you can get through welfare benefits and grants based on your individual circumstances.

Practical help for anyone struggling financially

Online tools including the Turn2us Benefits Calculator, Grants Search and PIP Helper.
Step-by-step information and support to maximise income.
Signposting to advice on benefit applications, debt, housing, legal issues and more.

Get in touch with us to see what help you could receive Contact us | Turn2us

Helping you to save energy and money

Yes Energy believes everyone deserves access to a warm, comfortable home, and achieve this by taking people on an energy efficiency journey.

Our energy advice teams are experts in recognising the link between fuel poverty and other financial concerns.

Our dedicated YES Advice Line last year served more than 5,500 householders, offering free, impartial advice to households across Great Britain.

Advice is personalised to every individual and some bespoke home energy assessments have resulted in customers savings thousands of pounds on their annual fuel costs.

If you’re worried about a cold home or high energy bills this winter, we’re here to help. No swapping, no hassle, no selling - just free advice.

To get in touch you can:

Fill in the contact form on our website: YES Energy Solutions to request a free callback
Call 03330 040 280 or Email [email protected] to request a free callback

Energy saving tips from the Energy Saving Trust

Try the top tips for using less energy around the home as recommended by our partner the Energy Saving Trust.

Find out more

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Priority customers

The Priority Services Register (PSR) helps gas and electricity companies look after customers who have additional communication, access or safety needs. It’s free and easy to join and gives extra support to those who need it.

Stay safe from scammers

A number of messages are currently being circulated claiming to offer discounts on energy bills. These are a scam. If you receive one of these do not provide personal information, bank details, or make a payment upfront. Rebates will be applied automatically and you do not need to register!

Be scam aware

What to do if you smell gas

The smell of gas can be alarming and should be treated seriously. If you smell gas either inside or outside your property always act fast and call the National Gas Emergency Service on 0800 111 999* at any time of the day or night.

Find out more

Theft of gas and unauthorised connections

The theft of gas can pose serious danger– interfering with gas pipes and meters can put lives at risk. Find out more to understand, identify, and report gas theft.

Find out more

Stay safe, warm and connected this winter

Keep yourself and your family safe and warm with our top tips to help prepare your home.

Find out more