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Utilities, Charities, Local Government, and Tech companies have come together to launch a major new fuel poverty initiative. The new Warm Homes Network is being piloted in Birmingham from August and Cumbria from October, ahead of a wider roll-out in 2024.
Working in collaboration with National Grid, Northern Gas Networks and others, and supported by consultancy Sia Partners, the initiative will apply a partnership approach that looks to join up the support available for those struggling due to the ongoing cost-of-living crisis.
We are looking to combine funding pots, best practice and delivery mechanisms to develop a “one-stop-shop” that delivers a complete range of support for customers experiencing financial vulnerability.
Customers will be referred from local authorities and local organisations into a 'single point of contact' that will act as a triage service, conducting an initial assessment of need before referring customers on to the appropriate organisations delivering the specialised services they require.
The Warm Homes Network is bringing together organisations to collectively provide free and direct support to customers. Charities are set to offer services where they are best placed according to their unique expertise.
The Council will engage with customers and channel referrals of eligible customers in need of support through to the single point of contact.
Groundwork will act as the single point of contact, carrying out need assessments, handing customers to delivery partners, and collecting feedback on 'closing' cases.
YES will support on energy efficiency and low-carbon technologies advice and installations including measures, home improvements, access to funding, behaviour change and LCT readiness.
NEA will support with income maximisation and benefits advice such as benefits checks and assistance with form filling if required.
Pennysmart will support customers with money management and debt advice as an accredited Debt Advisor.
The Warm Homes Network will offer organisations passionate with a new and innovative way of delivering support at a time of unprecedent hardship for millions of vulnerable households.
Our work will be initially focussed on ensuring households across Birmingham and Cumbria can access the full range of support offered through the Warm Homes Network pilots in Autumn/Winter 2023.
Longer term, the Birmingham and Cumbria pilots will provide invaluable learning that will help the Warm Homes Network to effectively expand its support to many more communities in 2024.
Organisations interested in learning more about the delivery and funding opportunities offered by the Warm Homes Network can contact Edward Allard ([email protected]) and Nye Gordon ([email protected])
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