1 incidents
    Loss of gas - Ingham 10 Jul 2024 12: 30 PM

    Gas alterations

    If you are renovating or extending your home you may need to change the position of your gas meter and pipes.

    With you every step of the way

    Service alterations are required if you need to relocate your gas meter, if you need to increase your gas supply or you’re moving pipework to accommodate renovations or alterations to your home. If you’ve never arranged this before then we have a helpful and knowledgeable team who are passionate about guiding you through each stage of your journey, our aim is to provide you with services that meet your every need.
    You can either apply online and get a quote or if you’d prefer just call us on 0800 0745 788 and discuss your requirements with our team.

    Click on our short video to see how your service Alteration application journey works

    Your Alterations Journey

    Here are the steps that will take you through the alterations process. Don't worry, we’ll stay in touch along the way to make sure it's going smoothly and you’re happy with everything.


    • Apply

      Either fill in our online application form, or give us a call and we'll work through your application with you.

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    • Initial preparation

      You may need to discuss your alteration plans with your existing supplier who will advise if you need to change your meter. You will also need to let us know if you are digging your own excavations.

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    • Receive quote and make payment

      You will have up to 90 days to send in your signed acceptance and pay for the works. When we receive your acceptance, we will contact you to agree the start date.

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    • Site survey

      We'll arrange to meet you on-site to discuss your requirements and the options that might be available.

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    • Planning works

      On average, it takes 6-8 weeks from payment to carry out your works.

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    • Site preparation

      We will give you a call the week before works are due to start to make sure everything is ready.

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    • Works complete

      Once we're finished, we'll re-turf, re-seed any grassed areas and replant any flower beds if we've disturbed them. You will need to undertake any internal decorative works.

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    Information you'll need

    Before you apply for a quote, please make sure you have the following information to hand:

    • Full address of the property where the work is needed.
    • Property owner's full name and telephone number.
    • Distance of external pipework needed to move the gas meter from its current position to its new position.
    • Distance of internal pipework needed to reconnect the gas boiler to the gas meter's new position (if you wish for us to reconnect the gas meter for you).
    • Relevant HMRC VAT relief declaration.
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    How much will it cost and how long will it take?

    We have a handy, quick and simple pricing tool to give you an indicative cost of a standard Service Alteration in your area. This will also give you the current work delivery timescales (lead time).

    We will always offer you the earliest date available, if local traffic management or highway restrictions apply in your area we will let you know as this may increase the lead time before we start work.

    Please use our Indicative Pricing Tool to get an indicative cost for standard domestic connections work in your area and the current work delivery timescale [lead time].

    More information

    For additional forms, charging statements, terms and conditions and further guidance, view our document library.

    Do you have an alteration enquiry?

    If you need to speak to the Connections Team, call 0800 074 5788

    We're here Monday to Friday, 8am - 5pm, except for public holidays

    Alternatively, email [email protected]

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