1 incidents
    Loss of gas - Ingham 10 Jul 2024 12: 30 PM

    Gas disconnections

    If you no longer require gas at your property, we can disconnect it for you.

    With you every step of the way

    There are many reasons why you may wish to disconnect your gas supply, ranging from changing fuel type to demolition and reconstruction. If you’ve never arranged this before then we have a helpful and knowledgeable team who are passionate about guiding you through each stage of your journey, our aim is to provide you with services that meet your every need.

    You can either apply online and get a quote or if you’d prefer, just call us on 0800 074 5788 and discuss your requirements with our helpful team.

    Click on our short video to see how your Disconnection application journey works.

    Your Disconnections Journey

    Here are the steps that we will take you through to get you disconnected. Don't worry, we’ll stay in touch along the way to make sure it's going smoothly and you’re happy with everything.

    • Apply

      Either fill in our online application form, or give us a call and we'll work through your application with you.


    • Initial preparation

      You need to discuss your disconnection plans with your existing supplier and arrange for your gas meter to be removed.


    • Receive quote and make payment

      You will have up to 90 days to send in your signed acceptance and pay for the works. When we receive your acceptance, we will contact you to agree the start date.


    • Site survey

      We'll arrange to meet you on-site to discuss your requirements and the options that might be available.


    • Planning works

      On average, it takes 6-8 weeks from payment to carry out your works.


    • Site preparation

      We will give you a call the week before works are due to start to make sure everything is ready.


    • Works complete

      Once we're finished, we'll let you know when it is safe to resume works on-site, for example if you're demolishing a property.


    Information you'll need

    Before you apply for a quote, please make sure you have the following information to hand:

    • Full address of the property to be disconnected.
    • Diameter of the gas pipe being disconnected (if known - if not don’t worry, we can help).
    • Type, size and serial number of the gas meter currently fitted (if known - if not don't worry, we can help).
    • Relevant HMRC VAT relief declaration.

    How much will it cost and how long will it take?

    We have a handy, quick and simple pricing tool to give you an indicative cost of a Service Disconnection in your area. This will also give you the current work delivery timescales (lead time).

    We will always offer you the earliest date available, if local traffic management or highway restrictions apply in your area we will let you know as this may increase the lead time before we start work.

    Please use our Indicative Pricing Tool to get an indicative cost for standard Service Disconnections work in your area and the current work delivery timescale [lead time].

    More information

    For additional forms, charging statements, terms and conditions and further guidance, view our document library.

    Do you have a gas disconnection enquiry?

    If you need to speak to the Connections Team, call 0800 074 5788

    We're here Monday to Friday, 8am - 5pm, except for public holidays

    Alternatively, email [email protected]

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