Frequently asked questions

Answers to some of the most common questions that people ask us.

Frequently asked questions

Digging safely

The information on these pages will help ensure your safety and the safety of your workers and local communities.

Digging safely

Supporting our customers

What is the priority services register (PSR), what the benefits are and how to add yourself or a loved one to it.

Supporting our customers

Be winter ready

Tips to help you get ready for winter. Know your free emergency numbers, prepare your home, look out for neighbours, be aware of bad weather.

Be winter ready

Boiler not working

Only call 0800 111 999 if you smell gas or you suspect you have a carbon monoxide issue. For gas appliance problems call a Gas Safe registered engineer.

Boiler not working

Safe, warm and connected

Tips to help you get ready for winter. Know your free emergency numbers, prepare your home, look out for neighbours, be aware of bad weather.

Safe, warm and connected

Surveys

We have a responsibility to carry out essential checks on the gas pipes in multi-occupancy buildings. This means to carry out the checks we need access to the pipes in your home from time to time.

Surveys

Video hub

Our videos are available in 6 different languages and are about

Video hub