Frequently asked questions

Answers to some of the most common questions that people ask us.

Frequently asked questions

Supporting our customers

What is the priority services register (PSR), what the benefits are and how to add yourself or a loved one to it.

Supporting our customers

Gas safety advice

How to stay gas safe with our advice this Winter

Gas safety advice

Theft of gas

Gas theft is a dangerous crime and is punishable by law. Find out the facts and how to report theft of gas here.

Theft of gas

Boiler not working? Find help and other boiler FAQs

A breakdown of your boiler can cause serious problems in the home. Read our guide to some common problems.

Boiler not working? Find help and other boiler FAQs

Building regulations

The information on these pages will help you understand building regulations and gas pipes

Building regulations

Digging safely

The information on these pages will help ensure your safety and the safety of your workers and local communities.

Digging safely
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Energy efficiency

A little energy can save a lot and by following our energy saving tips at home we can all save money on our energy bills

Energy efficiency

Locating your meter and turning off the gas

We are the UK’s largest gas distribution network, bringing gas to 11 million homes and businesses.

Locating your meter and turning off the gas

Warm Homes Network

A one-stop-shop delivering a complete range of support for our customers experiencing financial vulnerability.

Warm Homes Network

Centres for Warmth

Supporting people who are living in vulnerable situations keeping them warm, safe, and connected.

Centres for Warmth

Make the Right Call

How to stay gas safe with our advice this Winter

Make the Right Call
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Energy efficiency

A little energy can save a lot and by following our energy saving tips at home we can all save money on our energy bills

Energy efficiency