Frequently asked questions

Answers to some of the most common questions that people ask us.

Frequently asked questions

Digging safely

The information on these pages will help ensure your safety and the safety of your workers and local communities.

Digging safely

Supporting our customers

What is the priority services register (PSR), what the benefits are and how to add yourself or a loved one to it.

Supporting our customers

Gas safety advice

How to stay gas safe with our advice this Winter

Gas safety advice

Theft of gas

Gas theft is a dangerous crime and is punishable by law. Find out the facts and how to report theft of gas here.

Theft of gas

Building regulations

The information on these pages will help you understand building regulations and gas pipes

Building regulations
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Energy efficiency

A little energy can save a lot and by making a few simple changes around the home we can all save money on our energy bills this winter

Energy efficiency