Supporting our customers

Committed to keeping you safe and warm
 
We put our customers at the heart of everything we do. We are committed to doing the right thing and we work hard to ensure our customers and their loved one’s safety by offering a number of free services to keep you safe, warm and independent in your own home.
 
We will help all our customers to understand the range of additional support available to them and work closely with a diverse range of partners to develop the right services and to make sure we help those who need it most.  

Do you know the dangers of carbon monoxide?
We also work to protect you from the dangers of carbon monoxide. Make sure you know the signs and symptoms of carbon monoxide poisoning and what to do if you suspect carbon monoxide. 

Issues with your boiler in the cold weather?
If you experiencing issues in the cold weather with your heating and hot water, here are some simple, safe checks you can make on your boiler to troubleshoot minor issues caused by freezing pipes.  If your boiler is still not working, you should get in touch with a Gas Safe registered engineer, you can find one at Gas Safe Register or by calling on 0800 408 5500, to get your boiler checked by a qualified engineer. 


Are you feeling worried or stressed?

Your wellbeing is our priority. If you are anxious or stressed about keeping your home safe and warm, our partnership with Shout offers 24/7, free, confidential text support from a trained mental health advisor.
Know someone who could benefit from this service? Text WARMTH to 85258 to speak to a trained advisor.
For more information about our partnership and the help available to you, visit www.giveusashout.org/.
 

Priority Services Register (PSR)

All the help and information you need to register yourself on the Priority Services Register (PSR).

Priority Services Register (PSR)

Keeping you safe on your doorstep

How to make sure that our engineers are who they say they are and are working for us. How to provide a password for extra security.

Keeping you safe on your doorstep

Be scam aware

Be scam aware! Scams affect the lives of millions of people across the UK on a daily basis

Be scam aware

Maximise your income

Helping you to maximise your income with our benefits calculator and free online budgetary tool

Maximise your income

Locking Cooker Valves

A guide to safety valves, including what they do, how to test them and how to apply for a free locking cooker valve from Cadent.

Locking Cooker Valves

Working in partnership

How we work with other organisations to keep you safe and warm.

Working in partnership

Sense of smell

Most of us do not even realise what an important role the sense of smell plays in our lives and the problems people who are deprived of it face.

Sense of smell

Gas theft

Gas theft is a dangerous crime and is punishable by law. Find out the facts and how to report theft of gas here.

Gas theft

How do I find my MPRN number?

Your MPRN may not be something that you’re initially familiar with but can be important to know. Our guide will explain what it is and how to find it.

How do I find my MPRN number?

Where should I put my carbon monoxide alarm?

A guide to carbon monoxide detectors, how to use them and what to do if they go off.

Where should I put my carbon monoxide alarm?

Who is my gas supplier?

Making sure that you know who supplies the gas to your home is important for many reasons. Find out why and how to check here.

Who is my gas supplier?