Smell gas or suspect carbon monoxide?

Hit a pipe while digging?

  0800 111 999*

Customer enquiries

For enquiries regarding our works or services, contact our customer service team

  0800 389 8000

  Write to us

Connections enquiries

For new connections, alterations or disconnections please contact our dedicated Gas Connections team.

  0800 074 5788
8am-6pm Mon-Fri

  Write to us


Request a job report

Have you been visited by one of our emergency engineers?

You can request a job report to confirm exactly what our engineer found, what they did and your next steps.

 Request a job report


  0800 389 5555

8am-8pm Mon-Fri


Brick Kiln Street - Hinckley
Leicestershire LE10 0NA

  Write to us

Check the status of your supply

We can carry out a free 'live/dead check' to establish if you have a live gas supply to your property.

 Request a live/dead check


Additional support


If you have a question about our work, call or write to us:

   0800 389 5555 

    Write to us


Gas appliance issues

The Gas Safe Register can help you find an engineer in your area. If you have home care cover with your gas supplier, they may be able to help as well.

0800 408 5500
8am-8pm Mon-Fri

Impaired information 

If you're a user of British Sign Language (BSL) the SignLive service gives you access to an online interpreter enabling, you to communicate with us using sign language.

If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on:

0800 371 787


We operate a 24/7 press office.  Please note we can only deal with media enquiries.  All other queries, please call  0800 389 8000.

In hours contacts
View regional contacts

Out-of-hours contacts
(5pm-9am, Mon- Fri and weekends)

0845 366 6769​
Costs 7p per minute plus your provider’s access charge.


If you’re interested in finding out more about a career with Cadent please contact us


8am-8pm Mon-Fri