Start date: Monday 9th May
Duration: Friday 27th October
Phases: The works will be completed in 5 phases, to minimise disruption. Details of the phases can be found below.
Traffic management: Multiple traffic management, which includes road closures and diversion routes, will be required. This is in order for our team to complete their work safely and to protect members of the public throughout the duration of the scheme. Access to frontages and businesses will be maintained.
Phases 1&2: White Horse Hill at the junction of Kings Lane leading up to the junction of Church Road will be closed for a duration of approximately 6 weeks starting on 9th May 2023.
Phase 3: White Horse Hill leading on to Smiths Lane at the junction of Church Road will be closed for a duration of approximately 3 weeks starting on 20th June 2023.
Phases 4&5: Smiths Lane after junction of Church Road leading up to the junction of School Road will be closed for a duration of 6 weeks starting on 11th July 2023.
If you have any immediate concerns you would like to discuss, you can call our customer care centre on 0800 008 6590. We are open from 8.00am to 8.00pm Monday to Friday, and from 9.00am to 4.00pm on Saturday.
You can also email us any time at CustomerCarewm@cadentgas.com
How are you going to deliver the work?
Due to the nature of the work involved, we have planned to deliver it in a number of phases to maximise efficiency and minimise disruption.
Will my gas supply be affected?
Unless you have been otherwise informed, our works will not affect your gas supply.
Are you able to complete the works faster?
Our work to replace ageing gas mains is a major engineering project and we are working hard to complete it as soon as we can. Where possible we try to reduce the duration of our works and their impact. The project has been carefully planned with the local authority, so it is carried out as efficiently as possible. We use innovative methods and technology to minimise disruption and reduce the time taken to do this work.
How much space do you require to carry out these works safely ?
The amount of road space taken up will vary throughout the project and will be minimised at all times. The scale and extent of this project and the size of the pipes mean we need to use heavy machinery and equipment. To allow us room to manoeuvre this equipment, and to maintain site safety, we need this amount of space. We also have to take account of the position of the existing gas mains.
I can’t see anyone on site – what does this mean?
Although it may appear that no one is working on site, it doesn’t mean that work has been completed. We need to be able to work at different locations to insert pipes, make connections and to carry out testing. It is only once we are satisfied that the new pipe is safely supplying gas to customers that we can fill in the excavation and clear up the site.
Will you reinstate the roads once the project is complete?
Once the work is complete, we will reinstate all excavations and trenches to nationally approved highways standards. We match the colour and texture to the existing surfaces wherever practicable.
Will I be compensated for loss of trade?
There is a compensation scheme in place for small businesses that suffer genuine loss of trade due to our work. For details of the scheme please call 0800 389 5555.