Customer CentrePlease contact us using the following details:
Telephone: 0800 151 2404
Email: [email protected]
Cadent manages the local network of underground pipes that carry gas to homes, schools, hospitals, offices, and other buildings, where it is used for heating, hot water and cooking.
Cadent is replacing approximately 413m of gas pipes along Saxmundham Rd, Aldeburgh. The planned activity will involve the decommissioning of the current metallic gas pipes and installing tough new pipes which will last for decades, future-proofing the local network.
Amber Greensmith, Head of Customer Experience at Cadent, said: We have a responsibility to make sure every property that uses gas has access to it 24/7, 365 days a year and these essential works will ensure we keep that promise here in the East of England.
We are very conscious of the disruption roadworks cause and hope people understand this is necessary and essential work, to ensure everyone’s safety and maintain a reliable gas supply for your central heating systems.
We work closely with the council and local Highways Authority to find the best possible diversion, but we must ensure that any route is suitable for all traffic. Sometimes this means that the diversion can appear longer, but that is to ensure traffic continues to flow without causing any further disruption.
I thank everybody for their patience as we take the measures needed to ensure our engineers can carry out these works as safely, and as swiftly, as possible.
If you smell gas, always ring the National Gas Emergency Service immediately on 0800 111 999*, day or night. Do not assume it is related to this work; it may not be and needs to be checked.
Road Closure details:
Main Diversion Route: B1069, B1353, B1122 and vice versa.
Fairfield Road Diversion Route: Linden Road, END.
We’re pleased to confirm that the gas main has now been safely decommissioned and replaced with a new, modern PE main, which is fully installed and commissioned. Gas supplies have already been restored to 18 properties, with priority given to our most vulnerable customers.
Our teams will continue work today & tomorrow to reconnect the remaining properties. We are working carefully and efficiently to ensure all affected customers have their gas supply safely restored by close of play on Thursday at the latest.
We understand how disruptive this has been and want to reassure residents that restoring supplies as quickly and safely as possible remains our top priority. Thank you to everyone—both directly and indirectly affected—for your patience, understanding, and continued support while these essential works are completed.
