Customer CentrePlease contact us using the following details:
Telephone: 0800 090 3071
Email: [email protected]
Cadent manages the local network of underground pipes that carry gas to homes, schools, hospitals, offices, and other buildings, where it is used for heating, hot water and cooking.
Cadent is decommissioning approximately 475 metres of the current metallic gas pipes along Wilsthorpe Road, Long Eaton, and installing 25 metres of tough new pipes which will last for decades, future-proofing the local network.
We have a responsibility to make sure every property that uses gas has access to it 24/7, 365 days a year and these essential works will ensure we keep that promise here in the East Midlands.
We are very conscious of the disruption that roadworks cause and hope people understand this is necessary and essential work, to ensure everyone’s safety and maintain a reliable gas supply for your central heating systems.
We work closely with the council and local Highways Authority to find the best possible diversion, but we must ensure that any route is suitable for all traffic. Sometimes this means that the diversion can appear longer, but that is to ensure traffic continues to flow without causing any further disruption.
I thank everybody for their patience as we take the measures needed to ensure our engineers can carry out these works as safely, and as swiftly, as possible.
Gas stays ON for the duration of work. The only interruption to supply will be to properties that take a direct feed from the pipes being replaced (in the immediate local area). Supply to these properties will be disconnected for a short while (it will be back on the same day it goes off), as the property gets connected into the new pipe. Advance notice will be given, and more information will be provided to these properties.
If you smell gas, always ring the National Gas Emergency Service immediately on 0800 111 999*, day or night. Do not assume it is related to this work; it may not be and needs to be checked.
Our work in Wilsthorpe Road will begin on Monday 23 February 2026 and will run for approximately three weeks, concluding on Saturday 14 March 2026. Traffic management will not be put in place until 9:30am on Monday 23 February, and advance warning signage will be installed in the area two weeks beforehand to inform commuters.
Please be assured that there will be no disruption to gas supply for domestic or commercial properties during this period.
Schedule of Works
Traffic Management (TM):
The Priority Services Register (PSR) is a way that we can help those who have extra communication, access or safety needs to always gain equal access to the best possible service(s). We understand that it can be a stressful time when your gas supply goes off, especially if you find yourself in a vulnerable situation, and the PSR helps us ensure that you can access the care that you deserve.
The PSR is a completely free service, designed to make it easier for those who need a little extra help. Each energy supplier and electricity network operator maintain their own register, meaning that you can register with us and receive essential benefits that will make the management of your energy supply easier.
How does it work?
Depending on your circumstances, being on the PSR gives you access to a variety of services, for example:
We will visit each customer in the area and will speak with you individually regarding maintaining access to your home.
For more information on PSR please click HERE
We’re upgrading the ageing gas pipes to tough, durable, long-lasting plastic pipes, which are expected to last over 80 years and will help reduce the likelihood of disruptive, unplanned work to repair ageing gas pipes in the future. Just as importantly, this work will ensure the network is safely carrying gas to heat your properties, provide hot water and cook your food.
Each of the jobs involved in upgrading the mains is done by a different specialist team (dig team, engineering team, reinstatement team and relighting of gas team), one after the other, so don't worry if it looks like one of our teams has left your street - another team will be along shortly to complete the work. As we go along, we'll keep you updated with information about what we've done and what we're going to do next.
Our work to replace ageing gas mains is a major engineering project, which we’ve planned carefully with the local authority and where possible, we’ll use innovative methods and technology to minimise disruption and reduce the time taken to do this work.
There is a bus stop suspension in place at West Park Leisure Centre (Stop ID: dbsjatmp)
There may be times when the team isn’t visible on site during the allotted hours. Although it may appear that no one is working at the site itself, they’ll be working in surrounding roads to insert pipes, make connections and to carry out testing, as well as allow for concrete curing. It is only once we are satisfied that the new pipe is safely supplying gas to customers that we can fill in the holes and tidy up.
When we plan our work, we always seek opportunities to work with other utilities to share road space to help minimise the impact to the community. These works have been carefully planned with Derbyshire County Council to ensure our work is taking place ahead of any resurfacing works to minimise disruption as much as possible.
Before we start work, we will send you a letter to let you know when to expect us. When you get your letter with the expected dates, please phone the number on the letter and let us know your circumstances. We'll go ahead with the pipe upgrade work even if no-one is at home when we call. We'll need to get into your home to finish the work and turn your gas back on, so this will mean that you won't have gas when you return home.
You may be able to arrange for an adult (over 18) to let us in if you're unavailable. If no-one is available, we'll have to arrange to come back and finish the work. Under no circumstances will we force entry to your home to complete this work.
Please wait until you receive confirmation of our work starting before you call to let us know your availability.
If you are a key holder for empty properties or for neighbours that will be affected then, again, once you receive our letter then please let us know.
All of our teams carry identity cards. As we use specialist teams for each stage of our work, please ask to see their identity cards every time they knock at your door.
If you smell gas or suspect carbon monoxide, don't assume it's because of our work. Always call the National Gas Emergency Service for free on 0800 111 999*.
*All calls are recorded and may be monitored.
Firstly, please ensure you are registered on the PSR so we know where those residents who might be in a vulnerable situation are located. Secondly, we will ensure that you are offered a hot plate and heater to use during our works and that you are prioritised for reconnection of your supply.
Whilst we may need to dig outside your home, wherever possible, we will ensure that roadplates are used to cover any holes so that you can still access your driveway. In rare cases, these roadplates cannot be used and, in these circumstances, our team will work with you to ensure that alternative solutions are found to enable you to maintain access to your property.
Cadent will restore any damage that we cause. This includes damages to any verge or grass area caused by our vehicles or by our digging. In some cases, this repair may not be fully complete until the Spring as we will need to wait for better weather to restore grassed areas. If you are aware of any damage caused by Cadent then please contact us using the following details:
Telephone: 0800 090 3071
Email: [email protected]
Please visit the following page on our website Small business claims | Cadent for more information on this
