Customer CentreIf you have any immediate concerns you would like to discuss, you can call our customer care centre on 0800 085 4478.
We are open from 8.00am to 8.00pm Monday to Friday.
You can also email us any time at [email protected]
We have developed a project to fully replace over seven kilometres of metal pipes along Hogg Lane, London Road, Southend Road, Plamer Avenue and Orsett Road over the next 18 months, starting from Monday 1st June 2026 until September 2027.
Some of our gas pipe network is between 80-100 years old. This project will eliminate the need for recurrent repairs and also enhance the reliability of our gas network to ensure customers are safe and warm long into the future.
We are carrying out these works in a number of phases with different traffic management requirements which include two-way traffic lights, junction closures and where necessary road closures.
Join us at a public event taking place on Tuesday 19 May between 2pm and 8pm the customer teams from Cadent will be at Foyer (third floor), Thameside Theatre, Orsett Rd, Grays RM17 5DX.
The event will give everyone the opportunity to learn more about the necessity for the project and how the work will affect everyone on a day-to-day basis.
There is no need to book an appointment, just turn up and speak to the team.
Work starts on Monday 1 June and will be carried out in phases in the following roads*:
Hogg Lane and London Road
Hogg Lane service roads
Rushdon Close
Grays End Close
Orchard Drive
Southend Road
Palmer Avenue
Bradleigh Avenue
Tennyson Avenue
Palmer Avenue
Orsett Road
Due to the location of the gas pipes and the need to ensure safety throughout the programme of work, there will need to be a mixture of traffic management including two-way traffic lights and road closures. Where necessary, diversion routes will be in operation, but access remains available for residents in the work area. Full details will be posted on Cadent’s website as the project progresses.
Traffic management has been carefully planned to minimize disruption:
Working hours: We are utilising extended working hours seven days a week to minimise disruption and complete the works as safely and efficiently as possible.
Our team will be on site during these hours to help manage the traffic flow and manage the temporary traffic lights.
Scan the QR code to send us a question:
Phase 1 on the project starts on 1 June – 28 July 2026, along Hogg Lane and London Road
Homes, schools, hospitals and other buildings use gas for heat, cooking and hot water, some of the region’s biggest industries need it to power production processes.
These upgrades also mean big environmental gains for the region, as it reduces methane emissions and enables a move to more renewable gases like biomethane. This is essential for a cleaner future - the UK will need energy to come from a range of sources to meet demand and be sustainable.
The work is part of a 30‑year national gas mains replacement programme, which began in 2002. Each year, Cadent replaces around 1.5 per cent of the 20,000 kilometres of gas pipes that make up the North London network, most of which are located beneath roads and pavements.
Our work to replace ageing gas mains is a major engineering project, which we’ve planned carefully with the local authority and where possible, we’ll use innovative methods and technology to minimise disruption and reduce the time taken to do this work.
We are working extended hours but not 24hrs. We do not want to disturb people at night when they are sleeping.
We need to carry out our work during the day as we need access to properties to upgrade their gas service (that’s the smaller pipe that connects gas to their property). When we do this, we need to turn off their gas supply temporarily, test their gas appliances and turn their gas back on.
We’ve notified the bus companies of our works and plans are in place for buses to follow the diversions. Bus stop suspensions will be in place during the final phase of works.
This is a common question we encounter; we’ve contacted the refuse companies to advise them of our work and we’ll work closely with them to ensure collections take place as normal on the dedicated day each week.
There may be times when the team isn’t visible on site during the allotted hours. Although it may appear that no one is working at the site itself, they’ll be working in surrounding roads to insert pipes, make connections and to carry out testing, as well as allow for concrete curing. It is only once we are satisfied that the new pipe is safely supplying gas to customers that we can fill in the holes and tidy up.
Should the need arise, emergency vehicles will need to follow the short diversions.
Yes, we will maintain access to properties during road closures.
Yes, we will endeavour to keep footpaths open as the majority of our pipes are in the carriageway
Yes, HGV’s will need to follow the signposted diversions.
