Customer CentrePhone: 0800 085 4478 (Monday – Friday from 8am to 8pm)
Email: [email protected]
We are returning to Sutton Road, Cookham to complete the next phase of works to upgrade the ageing gas pipes in the area, from 30 March to 12 April 2026 over the school Easter holidays.
Last year, we started this project but in consultation with the Royal Borough of Windsor and Maidenhead Council and Buckinghamshire Council, we agreed to complete this section of work at a later date.
There will be a complete road closure and no through access along Sutton Road from St George’s Lodge to Odney Lane past Churchgate.
Access will be maintained for all businesses and residents however, this will be via the Cookham Bridge, as these is no through access along Sutton Road during our road closure.
We will be working seven days a week to complete this work as safely and quickly as possible. We appreciate we will be working over the Easter Bank holiday weekend, we promise we won’t be doing any noisy work on Easter Sunday.
Some pavements will be closed with alternative routes in place as applicable.
Stuart Donaldson, Head of Investment Delivery explained, Over the years, there have been multiple repairs on these gas mains, resulting in extensive traffic management measures each time. These frequent repairs have significantly disrupted the road, road users and the community.
After significant discussions with the local council and highways authority, we have developed this project to upgrade the gas pipe.
We are completing this work, with agreement with the council and Highways Authority during the Easter holidays when the traffic flows are reduced.
While this project will temporarily affect the area, it is designed to eliminate the need for recurrent repairs, thereby reducing traffic congestion and disruption.
Ultimately, this proactive approach will enhance the reliability of our gas network and ensure that we can keep our customers safe and warm long into the future.
The diversion for the Sutton Road closure is A4094 Sutton Road, Cookham from the northern boundary of Sutton Road Car Park northward to Borough Boundary and along that part of A4094 Ferry Lane, Bourne End from its junction with Borough Boundary northward.
The alternative route for vehicles is via the A4094 Ferry Lane, A4094 Hedsor Road, A4094 Station Road, A4155 The Parade, A4155 Marlow Road, A404, A4 Bath Road, A4 Castle Hill, A4 Bad Godesberg Way, A4 St Cloud Way, A4 Bridge Road, A4094 Ray Mead Road, A4094 Lower Cookham Road and A4094 Sutton Road.
N.B. Cookham Bridge closed to through traffic, but access will be granted for residents and visitors northbound of the closure. No access onto Sutton Road from the bridge southbound.
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Working hours: Hours will vary due to engineering operations but will be within 7am to 7pm, seven days a week.
There will be a rolling road closure on High Road, Cookham from Lower Road to Whyteladyes Lane. Access is available to all residents.
Phase 1 - 30/03/26 – 12/04/26
Closure between Lower Road and Crook Cottage
Phase 2 - 04/05/26 – 17/05/26
Closure between Worster Road and Halldore Hill
Phase 3 - 18/05/26 – 31/05/26
Closure between Halldore Hill and Whyteladyes Lane
We’re upgrading the ageing gas pipes to tough, durable, long-lasting plastic pipes, which are expected to last over 80 years and will help reduce the likelihood of disruptive, unplanned work to repair ageing gas pipes in the future. Just as importantly, this work will ensure the network is safely carrying gas to heat your properties, provide hot water and cook your food.
If your property is on a road where we’re replacing the gas pipes, then we’ll need to turn off your gas supply for a short period of time on one or two days, starting from approximately 7.30-8.30am until approximately 8pm at night. We’ll send you a letter if this directly affects you to let you know when this will be.
If you haven’t got gas by 7:30pm, please call our customer care team on 0800 085 4478 and let them know.
If you’re registered on the Priority Service Register (PSR) or eligible to be registered, our team will offer alternative heating and cooking facilities.
To ensure traffic flows effectively, traffic lights will be manually controlled 7 days a week, from 7am-7pm.
We’ve notified the bus companies of our works and plans are in place for buses to follow the diversions and temporary bus stops will be arranged.
We’ll continuously review any congestion and manually change the lights accordingly to keep the traffic flowing.
We’re in contact with local schools to inform them of our works, so that school transport companies, parents and carers can plan extra time for their journeys.
This is a common question we encounter; we’ve contacted the refuse companies to advise them of our work, and we’ll work closely with them to ensure collections take place as normal on the dedicated day each week.
Our onsite team will be working variable hours between 7am – 7pm, six to seven days a week. This will vary due to engineering activities and activities for the week.
There may be times when the team isn’t visible on site during the allotted hours. Although it may appear that no one is working at the site itself, they’ll be working in surrounding roads to insert pipes, make connections and to carry out testing, as well as allow for concrete curing. It is only once we are satisfied that the new pipe is safely supplying gas to customers that we can fill in the holes and tidy up.
Once the work is complete, we’ll fill in the holes and resurface the area we’ve dug up, to nationally approved highways standards. We match the colour and texture to the existing surfaces as closely as we can, but new surfaces will take time to weather.
There may be times when holes have not been filled back in. This is due to sound operational reasons. For example, the nature of our work means it’s often necessary for a hole to remain open to provide access to gas pipes in connection with gas pipes in other roads that we’re working in.
We have a commitment to fill holes and return the paths and driveways on your property back to normal within five working days of your gas going back on. If you have a path or driveway made of specialist or hard-to-source materials, such as printed concrete, this may take slightly longer.
Further information on this project can be found on this webpage.
If you have any specific questions, you can call our customer care centre on 0800 085 4478. We’re open from 8am to 8pm Monday to Friday. You can also email us any time at [email protected].
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