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COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
For support or further information, please call us
Call 0800 389 8000
Our engineers are dealing with a loss of gas supplies to the whole village of Hoylandswaine near Barnsley due to water getting into our gas pipes. We are working to get gas supplies back on as soon as possible.
We are grateful to you all for the patience and thank you for your cooperation.
Thank you for your patience whilst we continue to pump water out of the gas pipes in your village.
Last night, we successfully turned off the gas supplies to each home and business, who were in and our engineers worked through the night to continue to pump water out of the gas pipes.
We have 40 engineers and staff coming to the village this morning from around the East Midlands and South Yorkshire to help restore the gas supply. Once all the water is out of the pipes we will start to put gas back into the network and then revisit every home sand business to complete the necessary safety checks to switch your gas supply back on. We hope to be able to do this from this afternoon on wards.
We will continue to visit those on the priority services register today. If you know of anyone who needs that little bit of extra help, please get in touch with us on 0800 389 8000 and we’ll ensure someone visits them today.
Our engineers are dealing with a loss of gas supplies to the village of Hoylandswaine near Barnsley. Our engineers are trying to find the cause of the incident and are working to get gas supplies back on as soon as possible.
Please DO NOT try to turn your own gas supply back on. A qualified gas engineer needs to complete the safety checks before safely restoring gas to each property. If you try to turn your own gas back on, you could end up with further problems. Please be patient and bear with us. We have enough engineers in Hoylandswaine to get everyone back on gas today.
All we ask is that you are in when we call. We do need access to complete the safety checks before switching your gas supply back on. If you are not home when we call, do not worry. We will visit again and again. We will try at least three times to turn your gas back on. After three visits, we will leave you our contact details and we'll wait for your call us, then we'll send out an engineer to safely switch your gas back on.
For support or further information, please call us:
0800 389 8000