Read our Coronavirus update. Keeping you safe, warm and connected at this challenging time.
The safety of our customers and colleagues is our number one priority. During this difficult time for the UK, we are doing all we can to ensure that all our customers, especially those in vulnerable situations, continue to receive the services they need.
Cadent was awarded Disability Confident status for a range of measures it is taking to recruit and retain employees with disabilities.
What else should you do?
We offer services to households and businesses
Innovation is about doing things differently to benefit our customers and improve our efficiency. By embracing innovation, we can find the most up-to-date tools and techniques to keep the gas flowing.
As the nights get colder and darker, the chance of severe weather increases. We're dedicated to keeping our customers safe and warm, whatever the weather.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Your gas network
We bring gas to 11 million homes and businesses throughout the North West, West Midlands, East of England and North London. We're committed to keeping you safe and warm.
Our Business Plan for 2021 - 2026
Our Business Plan was developed in consultation with our customers, stakeholders and industry with over 1 million interactions with our customers and stakeholders.
Working near our pipes?
If you’re thinking about digging near our pipes or equipment, get in touch before you start so we can help you dig safely.
Call 0800 111 999 *
What else should you do?
We are the UK’s largest gas distribution network. We manage a network of more than 80,000 miles of pipes, most of them underground – which transport gas to 11 million customers across the UK.
If you need gas connecting to your home, we can connect you to our gas network.
If you don't need gas at your home anymore, we can disconnect the gas supply.
If you are renovating or extending a property you may need to change the position of the meter and gas pipes.
The safety of our customers and employees is our number one priority. During this difficult time for the UK, we are doing all we can to ensure that all our customers, especially those in vulnerable situations, continue to receive the services they need.
We put our customers at the heart of everything we do. We are committed to doing the right thing and we work hard to ensure our customers and their loved one’s safety by offering a number of free services to keep you safe, warm and independent in your own home.
Cadent offers staff paid volunteer leave to support coronavirus effort