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COVID-19 update. Our priority is to keep you safe, warm and connected.

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    Gas leak: St Mary's Gate, Rochdale

    Teams working on pipeline two metres below busy road

    May 2022

    Gas leak: St Mary's Gate, Rochdale

    Teams working on pipeline two metres below busy road

    May 2022

    Ellesmere Port homes could help climate crisis

    Why 2,000 Ellesmere Port homes could help solve our climate crisis

    May 2022
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    Safe and warm this winter

    Being prepared for winter is vital, especially when it comes to keeping warm, cooking and access to hot water.  Our simple tips will make sure you stay safe, warm and connected during the colder months.

    Digging safely

    If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.

  • Future of gas
  • Search
  • About us
    • Our company
      • Who we are
      • Investor relations
      • Corporate governance
      • Business plan 2021 - 2026
      • Long-Term Development Plan
    • Responsibility
      • Safety & Sustainability Report
      • Customer Vulnerability Strategy
      • Making a positive impact
      • Working with Schools
      • Sharing Best Practice
      • COP 26
    • Industry
      • The Gas Industry
      • Regulation
    • Innovation
      • A culture of innovation
      • CISBOT
    • Engagement
      • Customer Engagement Group
      • Customer and stakeholder engagement
    • We operate and maintain the largest gas distribution network in the UK
    • We bring gas to 11 million homes and businesses throughout the North West, West Midlands, East Midlands, South Yorkshire, East of England and North London
    • We manage the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*
  • News & Media
    • Latest news
    • Document library
    • Media contacts

    Gas leak: St Mary's Gate, Rochdale

    Teams working on pipeline two metres below busy road

    May 2022

    Gas leak: St Mary's Gate, Rochdale

    Teams working on pipeline two metres below busy road

    May 2022

    Ellesmere Port homes could help climate crisis

    Why 2,000 Ellesmere Port homes could help solve our climate crisis

    May 2022
  • Careers
    • Life at Cadent
      • Why Cadent
      • Working with us
      • Locations
      • Diversity and Inclusion
    • Roles
      • Business Support Roles
      • Field Operations
      • Engineering Training Programme (ETP)
      • Industrial Placement Students
      • Graduates
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      • Commercial Project Training Programme
      • London area vacancies for our Local Delivery Partner companies
  • Suppliers
  • Contact us-1
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Useful documents, help and advice

Forms

Infill Enquiry Form
Consent form
Non Standard Application form
Accuracy Challenge Form

Guidance

Low pressure (LP) services and meter boxes - Location guidance 
Medium pressure (MP) services and meter kiosks - Location guidance
Infills guidance
Ducting specifications and guidance

New connections - Excavation guide
Alterations - Excavation guide
Disconnection application criteria
Easement Guidance
Third Party Rights Guidance
Easement - Frequently Asked Questions ​

Charges

Connections charging statement
Notification of change - 21 June 2021
Connections pricing guide - January 2020
Connections charging methodology
Lane Rental Charges - May 2017

Notification of Change - Abortive Visits
 

Terms and Conditions

Connections Business Rules
New Supply Terms and Conditions
Alterations Terms and Conditions
Non standard Terms and Conditions
Disconnections Terms and Conditions


Archive 2021

Connections charging statement [April 2021]

Archive 2020

Connections charging statement [April 2020]
Notification of change - Sufficiently Complex Jobs application criteria

Archive 2019

Connections charging statement [October 2019]
Connections charging statement [September 2019]
Connections charging statement [May 2019]
 

Videos

Connections process for household customers

Connections process for business customers

Digging safely

 

 

Connect With Us

                

 

Contact-us

Smell gas?

Call 0800 111 999*

What else should you do?

Suspect carbon monoxide?

Call 0800 111 999*

What else should you do?

English not your first language?

简体中文
Polski
ਪੰਜਾਬੀ
Türkçe
اردو
Soomaali
বাংলা

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* All calls are recorded and may be monitored. Please only call the national gas emergency number 0800 111 999 if you have a gas emergency: if you smell gas or you suspect you have a carbon monoxide issue. Please see this advice if your gas boiler is not working or if you are having any issues with any other appliances.

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