Fast customer feedback shaping our business

Continuously Improving the experience for customers is one of our main priorities. In order to do this we need to get feedback about the service we provide and in a timely manner.

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Customer engagement workshops

Listening to your customers has never been more important for businesses and it is no different for Cadent. Cadent’s gas networks serve 11 million homes, schools, hospitals, offices and businesses covering nearly every demographic of society. 

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Swift and decisive action needed on carbon capture

Is the UK on the brink of finally realising the economic and environmental potential of Carbon Capture, Usage and Storage (CCUS) technology? A report by the Government’s CCUS Taskforce urges swift and decisive action to tip the balance for an industry primed to deliver.  

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Safety Seymour is here to teach your kids about Carbon Monoxide

We are on a mission to raise awareness about Carbon Monoxide and to help keep your family safe. One of the ways we are doing this is by teaching children in schools about Carbon Monoxide with the help of Safety Seymour.

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Our Focus - Customer Complaints

The service we provide to our customers is really important and that includes how we deal with complaints. We never want to cause complaints, but when they happen we ensure the feedback is used to make future improvements.

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Could you benefit from joining the Priority Services Register?

The Priority Services Register is a FREE service to help people who are living in vulnerable situations. Especially those who have extra communication, access or safety needs. You can sign up yourself or share this with someone who might benefit from the service.

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Could someone you know benefit from a Locking Cooker Valve?

Do you have a relative or friend who finds it difficult to operate their gas cooker? A locking cooker valve can help people who are living in vulnerable situations to stay safe. This device can stop the cooker from being turned-on by someone living with dementia or learning difficulties.

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Business with us

We're at the heart of heat.

We work closely with other gas networks and energy companies, always aiming to deliver value for our customers.

What we do

At Cadent our job is to connect customers to the gas they use – whether it's homes factories, shops or businesses. We work with other companies to ensure gas is available when and where it’s needed.

Working for us

There are lots of opportunities at Cadent. Find out more about our culture and programmes.