Cadent's response to Ofgem's draft determination


Dr Tony Ballance, Chief Regulation Officer, Cadent, said: “We submitted our response to Ofgem’s Draft Determination on 4 September in accordance with their timeline. We have highlighted that there is a lot of work to do to get to a robust outcome in the Final Determinations and we will continue to work constructively with Ofgem to deliver a plan that is in the best interests of our customers.
“We produced an ambitious business plan, informed by extensive feedback from our customers and stakeholders. We believe it delivers the best option for our customers, ensuring a safe and reliable gas network for now and into the future.”
The executive summary to our response can be found here
The response from our Customer Engagement Group can be found here.


Cadent is the UK’s largest gas distribution network with a 200-year legacy.  We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change.  Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency.   Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing. 

Future of Gas: Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.

Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*

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