As of 9 August 2021, we will be revolutionising our asset protection capabilities by moving to LinesearchbeforeUdig
Our teams work hard in the background to maintain a safe and reliable gas network beneath your feet. As part of our safety commitment, we have a dedicated Plant Protection team that responds to enquiries from those intending to dig near our gas assets (for instance when constructing new properties or developments).
Historically, all electricity and gas asset related enquiries for Cadent and National Grid have been processed through the Electricity and Gas Location Enquiry System (EAGLES). We will now be working closely with the team at LinesearchbeforeUdig to process enquiries through their easy, intuitive platform – which is used across the utilities sector to reduce the risk of electricity and gas assets being damaged.
Guidance for users
The EAGLES portal will no longer be available after 9 August 2021.
If you need to submit a new enquiry, you will need to register with LinesearchbeforeUdig
, however existing enquiries will not be impacted by this change
To receive detailed guidance and asset maps, simply create an enquiry within the LinesearchbeforeUdig platform. You will then be provided with an automated response, detailing your next steps and any further action we require to ensure a safe project.
In some instances, your works may be found to affect both Cadent and National Grid gas assets. Where this is the case, you will receive separate responses from Cadent and National Grid via LinesearchbeforeUdig, informing you of your next steps.
We look forward to working with you. If you have any questions or concerns, please contact us at email@example.com
or on 0800 688 588
Whenever carrying out excavation works, it is vital you stop, think and act. You could be digging close to a live gas asset, putting yourself and others at risk. Please ensure you take the time to assess the situation, and submit an enquiry to LinesearchbeforeUdig before you proceed. For more information and advice, please visit our Digging safely
Frequently asked questions
- How will this affect existing enquiries?
Our transition to LinesearchbeforeUdig will not prevent the completion of existing enquiries. We will keep a record of all enquiries logged before we move to the new platform, and you will not need to resubmit in LinesearchbeforeUdig. Just leave your enquiry with us, and we’ll be in touch regarding your next steps.
- Do I have to submit my own enquiry direct to LinesearchbeforeUdig?
Yes. If you are submitting a new enquiry after 9 August, you will need to do so via the LinesearchbeforeUdig platform. If you have any issues doing so, please contact us at firstname.lastname@example.org
or on 0800 688 588
- Will I have to submit separate enquiries if I think my work may affect multiple utilities?
No. This is one of the advantages of LinesearchbeforeUdig. Once you submit your enquiry, it will be circulated to all relevant utilities registered on the platform. Please note you will receive separate responses relating to different utilities, as each company has its own account with LinesearchbeforeUdig.
- How quickly can I expect an initial response from the system?
You will receive an initial response instantly. However in some cases, we will need to carry out further investigations and this will require further information from you. It is essential we take all necessary precautions to protect our assets and keep you and the public safe. We can only carry out our investigations once we receive all required information. We will keep you informed of your next steps each step of the way.