The introduction of the Vulnerability and Carbon Monoxide Allowance (VCMA) has provided us with the flexibility to support people who live in vulnerable situations, which is at the core of Cadent.
We hope partnering with you will deliver an even greater positive impact to our customers and our communities. This is the start of an exciting future, working together to keep communities warm, safe, and connected.
In case of any questions, feel free to contact your project lead.
Theft of Gas Poster - Energy Theft - A4
This year’s theme is ‘Looking after your home, friends, and family’. Here is a range of content including social posts and videos you can use for Gas Safety Week at the centres for warmth, to spread the important message.
Please remind yourself of our gas safety advice and share it with others who might not be aware; even if that’s simply adding the 0800 111 999 gas emergency number into their phone.
Check on neighbours and elderly relatives or people who may be more vulnerable, check they know what to do if the smell gas or have a gas appliance issue. Register them on the Priority Services Register for priority treatment from utility companies.
Here are the training pack slides which cover Carbon Monoxide, Energy Awareness, the Priority Service register, and the Services Beyond the Meter gas safety check information.
This form is to help Cadent’s VCMA team understand the fantastic support you are providing to residents across the country. We’d love to hear all the incredible stories!
Here is the link to the form - VCMA case study form.
You will have already received your PO number (if you have not - please contact your project lead).
You can then upload your first invoice through Ariba. Cadent’s payment terms are 42 working days once the invoice has been processed.
Please see attached to our purchasing process for support. Invoicing Guide
If you need support, contact the procurement assistant email - [email protected]
Please contact your project lead to arrange any order you require.
These will all be delivered directly to you via courier. Please note slow cookers take a couple of weeks to be delivered and CO alarms depending on availability can be delivered within a few days.
Disclaimer Letter
In the event, a CO alarm, heated seat cover, slow cooker, or any other welfare items are given to a customer the attached disclaimer should be left with the customer.
The Energy Efficiency training will explain fuel poverty and include explanations and support on how to reduce energy consumption, sources of assistance, and functions of controls on heating and hot water systems.
There is also a dedicated energy E-Learning package available under the Partner Information section below.
Carbon Monoxide is a very toxic gas that can be emitted from the incorrect combustion of any carbon-based fuel. Those living in deprived and vulnerable situations are more likely to be exposed to the dangers of CO. It is important to spread the message of CO and increase awareness.
Please see attached the CO training slides to support your training sessions to educate others about CO.
Priority Service Register (PSR) is a free industry wide register for customers living in vulnerable situations. The PSR allows energy companies to better look after customers who have additional communication, safety, or access needs. Allowing customers to live warm and safely within their homes.
Please see attached the PSR training slides and a short video to find out more on the PSR and how raising awareness of the PSR will help vulnerable customers. You can use these training slides and videos to train and support others.
Video - Priority Services Register
Services Beyond the Meter is a fantastic programme that has been embedded into our business to support our customers who could potentially be left in a vulnerable situation.
The programme offers a wide range of support services to keep people warm in their home.
These services are:
Certain eligibility applies, such as being on the PSR or meeting further eligibility criteria such as household income etc.
Information about Services Beyond the Meter
To make a referral, see this page Services Beyond the Meter
A groundbreaking partnership between cadent and the NHS. This partnership had 16 Community wellbeing officers working across Birmingham to offer support and advice on health, CO , PSR, Income maximisation and be and energy efficiency.
Referrals are made through health service routes and the community for people in vulnerable situations who need extra support.
The CWOs deal with the following :
For more information please visit :
Keeping Well and Warm | Website
If you or someone you know needs support, please get in touch:
We have partnered with Convo Now to provide a free 24 hour online interpreting service for British Sign Language (BSL) users.
The phone number from 20 January 2026 will be 0808 502 0601.
The ‘Think CO’ programme is an E-learning course which by the end you will have a basic understanding of CO, be able to identify the sources, signs and symptoms of CO poisoning and know about how to help prevent CO poisoning.
There are also online workshops and face to face workshops available to organise.
Visit the website Think CO | Gas Safety Charity to self-enrol under ‘Online Workshops’ for more information.
Here is the link to refer onto the Green Doctors programme Stay Warm, Stay Well - Groundwork
If the Centres for Warmth refer in, please select ‘Cadent Centre for Warmth’ on the ‘where did you hear about us’ section so we can record this and show collaboration.
We have partnered with Language Line to support customers with both interpreting and written translation.
Please see attached document for information on how to use the service.
The Mental Health and Money Advice (MHMA) service offers both one-to-one support and a free website which provides impartial and straightforward information, support, and advice for anyone affected by mental health and money issues.
If you are interested, please contact your project lead who can refer you to book an appointment with an advisor.
For self-help, here is the website which contains a wealth of information and support tools.
For more information, please see here.
“Removing barriers to Information, Advice and Guidance (IAG)”
RAD has dedicated advice workers who are either deaf themselves or fluent in British Sign Language (BSL). They provide advice in BSL or other preferred visual communication such as Sign Supported English (SSE), or Deafblind manual/hands on.
The qualified advisors deliver IAG both face-to-face and remotely, supporting with:
The Royal Association for Deaf People (RAD)
Referrals are made via [email protected] – please send a BSL video or email
