• Work with our supply chain to extend the measurement of indirect (scope 3) emissions
• Minimise first use aggregate
• Less than 5% of our waste from excavations will be sent to landfill
• Baseline biodiversity surveys across all our sites c.1000 sites
• Demonstrate a 30% biodiversity net gain by 2030 across our networks
• Zero emissions first responder fleet across our networks by 2026

Identifying customer needs
and joining up support services

• Have 2 million direct conversations to raise Priority Services Register (PSR) awareness.
• Form over 80 strategic programme and project partnerships.
• Deliver annual vulnerability awareness training for all customer facing colleagues.
• Innovate to deliver new products and services for customers in vulnerable situations.

Protecting our customers from the
dangers of carbon monoxide

• Educate 200,000 of those most at risk to the dangers of carbon monoxide.
• Issue 3 million carbon monoxide alarms over RIIO-2.
• Form partnerships with all Fire and Rescue, NHS Trusts and Ambulance services in our footprint.
• Repair or replace 15,000 unsafe appliances for those who need it most.

Going beyond to never leave a
customer vulnerable without gas

• Offer personalised welfare provisions for all customers in vulnerable situations (beyond the Priority Services Register).
• Partner with charities to support vulnerable customers with internal appliance/installation repairs and replacements across all our networks.

Tackling affordability
and fuel povert

• We will make 36,500 interventions to support those in fuel poverty including:
  • At least 6,250 fuel poor connections.
  • At least 5,000 additional in-house fuel poor interventions.
  • Offer income and energy advice to 25,250 customers.
• Trial a pioneering new approach to national funding for fuel poverty in England.
• We will continue to innovate in developing methods to better target those that should qualify for support.

• Mean Gender Pay Gap 9.5% (Apr 2022)
• Directors and chiefs that identfy as women 31% (Aug 2023)
• Colleagues that identify as being from an ethnic minority background 10.8% (Aug 2023)
• Glassdoor rated 3.7/5
• Social Mobility Pledge signed in 2020
• Disability Confident Employer since 2019

• Working with Mind for better Mental Health
• The Job Crowd: Based on feedback direcly from employees, we’re currently ranked 9th in the UK for our apprenticeship programmes, and 11th for our graduate development programme.